Site-Reliability Engineer, Operations

Responsibilities:

• Serve as primary responder in scheduled on-call for production incidents across SOX- and FDA-regulated clinical applications; triage, elevate and remediate per runbooks/incident playbooks.
• Execute approved production runbooks and maintenance scripts; document privileged actions for SOX ITGCs and FDA audit-trail requirements.
• Implement/maintain application-layer instrumentation (dashboards, alert thresholds, SLO monitors) and monitor SLO/error-budget consumption;
  ** escalate
  * * when budgets are at risk.
• Support releases/deployments: verify deployment health, monitor post-deploy behavior, and perform rollback when required.
• Participate in post-incident reviews: reconstruct timelines, identify contributing factors, and drive remediation action items to closure.
• Maintain audit-ready access logs, privileged-action records, and role-change documentation.
• Automate recurring operational work; track manual-intervention rate and reduce it by retiring runbook steps into automation.
• Author/update runbooks and known-issue documentation; improve operate discipline.
• Collaborate with application engineering to validate production fixes; contribute to on-call tooling and alert-quality improvements.
• Use AI coding assistants/agentic workflows for monitoring, triage, runbooks, and automation scripting (review as quality gate).

• BS in CS/IS/SE or related, or equivalent experience.
• 5+ years in SRE/production ops/Dev Ops/platform engineering (production support).
• 2+ years on-call primary responder experience for Tier 1/business-critical systems.
• Experience executing production runbooks/maintenance/change procedures with privileged-action controls.
• Experience with production monitoring/alerting dashboards in an observability platform.
• Experience in post-incident review/blameless retrospectives.
• Hands-on use of AI coding assistants for operational automation.

• Familiarity with SLO/error budgets and alerting design.
• Experience reducing toil via automation.
• Experience in SOX-controlled IT or CLIA/CAP-regulated environments.
• Cloud-native observability at the application instrumentation layer; telemetry/tracing/APM.
• Domain experience in clinical diagnostics/lab information systems/digital health.
• Familiarity with SAST/DAST and secure CI/CD; deployment pipelines/container orchestration/release automation.
• Relevant cloud/security certifications.

• Ability to sit/stand/work at a computer for extended periods.
• On-call includes required after-hours response (evenings/weekends); periodic travel may be required.