Help Desk Specialist

Be the go-to person who keeps technology running smoothly.

We’re looking for an IT Support Specialist to join our team and provide reliable, responsive first-level technical support to end users. In this role, you’ll troubleshoot everything from hardware and software issues to voice, data, and network connectivity—while delivering a great user experience from start to finish.

• Provide first-level IT support to end users via phone, email, and chat.
• Troubleshoot and resolve issues involving hardware, software, computers, printers, and networks.
• Diagnose voice and data communication issues and escape more complex problems when needed.
• Create clear, concise, and informative service tickets and technical documentation.
• Follow up on open tickets and proactively drive issues through final resolution.
• Maintain accurate documentation and technical support reports.
• Partner with internal teams and escape issues appropriately to ensure timely solutions.

• 1–2 years of IT support/help desk experience.
• Experience working with ticketing systems and documenting technical issues.
• Broad knowledge of common operating systems, application software, desktops, laptops, printers, and networks.
• Strong troubleshooting and problem-solving skills.
• Excellent written and verbal communication skills.
• A customer-focused mindset and the ability to manage multiple support requests.
• Ability to work independently while knowing when to escape an issue.

This is a great opportunity for an early-career IT professional looking to build their technical expertise, expand their troubleshooting skills, and become a trusted resource for end users.

Experience:

1–2 years

Reports To:

IT Manager

Education/

Certifications:

No advanced degree or certification required