Customer Insights Analyst

Job Summary Our client, a leading retail services provider, is seeking a Consumer Insights Analyst to provide high-quality performance analysis of different sales strategies deployed in various stores like promotional offers, new item launches, etc. This position is W-2 only. We do not work with third-party firms or C2C arrangements for this role

• Work closely with internal Merchant teams and external Vendors
• Participate in regular touch base meetings with their respective end users and internal team meetings
• Provide high-quality analysis with actionable insights and recommendation based on the ask.
• Engaged professional to deliver Retail Shopper product support needs, and overall adoption best practices into assigned User groups within assigned User Teams, including Customer Insight Reports, Assortment and Price/Promo tools and other modules
• Provides guidance and case studies to assigned user groups that demonstrate real, high-value insights that they should present to assigned User groups
• Partners with assigned user groups to act as the voice of the customer to help drive customer-centric sales and marketing strategies for Supplier's products, including coaching assigned User Teams
• Delivers internal customer success processes, including customer onboarding, training, and ongoing support strategies
• Deliver ad hoc project analytics and presentations, as needed, to support complex external user needs and selected external Suppliers' commercial projects
• Help define metrics for measuring Retail Shopper program impact, customer satisfaction, product usage, and assigned user groups growth / productivity
• Conducts and reports on, user group evaluations and feedback
• Communicate effectively with other users and team mates to drive adoption and success

• 3+ years of retail industry experience with strong analytical skills
• Retail industry experience with strong analytical skills
• Experience with Circana
• Leverage Circana (IRI) or Nielsen syndicated platforms to extract and evaluate point-of-sale (POS), loyalty card, and shopper panel datasets, identifying high-value behavioral trends
• Conduct performance analysis on retail sales strategies, evaluating promotional offers, assortment adjustments, and new item launches to deliver actionable insights on basket upsells and customer retention
• Partnered with internal merchant teams and external vendors to drive data platform adoption, delivering targeted user onboarding, platform training sessions, and customized case studies to optimize business decision-making

• Experience working with syndicated data
• Experience with Circana (IRI), Nielson, Kantar, etc.
• Experience delivering customer onboarding, user training, and customer success programs for analytics or SaaS platforms
• Advanced proficiency in Excel and data visualization tools (e.g., Power BI, Tableau) for reporting, analysis, and storytelling
• Experience developing and presenting customer insights, business reviews, and executive-level recommendations to internal and external stakeholders

• Customer Insights Platform Expertise
• Platform Adoption & Engagement
• Customer Data Analysis
• Actionable Insight Generation
• Cross-Functional Collaboration
• Customer Behavior Analysis
• Performance Measurement

Location:

Irving, TX

Work Model:
Hybrid, 4 days a week in office

Pay Range:
The approximate pay range for this position is between $26.00 and $38.00. Please note that the pay range provided is a good faith estimate. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and location. We comply with local wage minimums.

• Medical, Dental, & Vision Insurance Plans
• Employee-Owned Profit Sharing (ESOP)
• 401K offered

At Kelly Mitchell, our culture is world class. We’re movers and shakers! We don’t mind a bit of friendly competition, and we reward hard work with unlimited potential for growth. This is an exciting opportunity to join a company known for innovative solutions and unsurpassed customer service. We're passionate about helping companies solve their biggest IT staffing & project solutions challenges.

As an employee-owned, women-led organization serving Fortune 500 companies nationwide, we deliver expert service at a moment's notice.