Senior Systems Operations Engineer - Infrastructure Capacity

Senior Systems Operations Engineer
- Infrastructure Capacity

Wells Fargo is seeking a Senior Systems Operations Engineer
- Infrastructure Capacity...

In this role, you will:

• Develop and execute comprehensive capacity governance strategies aligned with business objectives and Wells Fargo Technology service delivery goals.
• Implement and optimize capacity monitoring tools and technologies
• Execute Suite of Controls within Capacity Governance: OMARS and Capacity Reporting and perform BAU Control Activities
• Save in restricted repository Control Output: including reports, communications, escalations, etc.
• Administer the Capacity Portal and ensure the monthly submission of OMARS as well as Capacity Utilization Metrics
• Support Capacity Governance Team Lead in capacity onboarding activities as well engagement of Product Engineering Teams for onboarding into Capacity Governance
• Collaborate with cross-functional teams across various geographies to align capacity initiatives with business requirements and technical capabilities
• Define and maintain component-level server metrics for capacity management reporting and analysis. Identify opportunities to improve reporting infrastructure
• Communicate technical concepts and capacity governance insights effectively to executive leadership, stakeholders and technical teams
• Monitor and analyze infrastructure performance metrics to identify trends, anomalies and areas for improvement
• Act as key participant in monitoring, evaluating, and measuring the impact of decisions practiced in Control Management functional area
• Provide compliance risk and regulatory subject matter expertise for a defined set of moderate risk compliance program elements
• Recommend opportunities for process improvement and risk control development
• Resolve moderately complex issues and lead a team to meet existing client needs or potential new clients' needs while leveraging solid understanding of the function, policies, procedures, or compliance requirements
• Foster a culture of knowledge sharing, continuous learning and innovation within the capacity management team and across the organization.

Required Qualifications:

• 4+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 2+ years of Risk Management or Business Controls experience
• 4+ years of experience in IT Capacity Management, Capacity Planning, Capacity Design Optimization, Capacity Forecasting, Capacity Reporting.
• 4+ year of IT Service Delivery Interface including IT System Monitoring, Incident Management, Problem Management, Change Management, Release Management, Configuration Management, Service Level Management and Availability Management experience
• 4+ years of technical knowledge and experience with IT Operating Systems, Storage Devices, Databases and Network
• 2+ years of experience with Enterprise monitoring and visualization tools like Prometheus/Grafana, App Dynamics, Google logging, Elasticsearch, Splunk, Github, Big Panda and Service Now

Desired

Qualifications:

• Excellent verbal, written, and interpersonal communication skills. Ability to articulate technical solutions to both technical and business audiences
• 4+ years of experience in process automation, data engineering, Software engineering, and building automation pipelines
• Recent and demonstrated ability to influence management on technical or business solutions
• Experience in partnering with developers and architects from other teams to build solutions and resolve system and business problems
• Experience in facilitating analysis of current systems and problem identification and resolution
• Experience with configuring and supporting application capacity and performance modeling for server/serverless assets and network devices in advanced capacity governance and observability tools
• Understanding of Agile practices and ability to work with Agile teams to define and track user stories
• Proven ability to understand and communicate effectively about technical, complex compliance standards and policies
• Ability to work independently and as part of a high-functioning,…