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IT Service Desk Lead: Drive Excellence
Job in
Irving, Dallas County, Texas, 75084, USA
Listed on 2026-09-07
Listing for:
HOLT Group
Full Time
position Listed on 2026-09-07
Job specializations:
-
IT/Tech
IT Support, Systems Administrator, HelpDesk/Support
Job Description & How to Apply Below
HOLT Group is seeking an IT Service Desk Lead to oversee and enhance IT support operations in Irving, TX. You will drive service delivery improvements, mentor agents, and collaborate with senior leadership to align IT services with business goals.
The role requires strong troubleshooting skills, Windows/Networking knowledge, and experience with ITSM tools. Expect to manage multiple tickets, prioritize workload, and meet key performance indicators daily.
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