Systems Support Specialist

Smith Rx is a rapidly growing, venture-backed Health-Tech company. Our mission is to disrupt the expensive and inefficient Pharmacy Benefit Management (PBM) sector by building a next-generation drug acquisition platform driven by cutting edge technology, innovative cost saving tools, and best-in-class customer service. With hundreds of thousands of members onboarded since 2016, Smith Rx has a solution that is resonating with clients all across the country.

We pride ourselves for our mission-driven and collaborative culture that inspires our employees to do their best work. We believe that the U.S healthcare system is in need of transformation, and we come to work each day dedicated to making that change a reality. At our core, we are guided by our company values:

• Integrity: Our purpose guides our actions and gives us confidence in the path ahead. With unwavering honesty and dependability, we embrace the pressure of challenging the old and exemplify ethical leadership to create the new.
• Courage: We face continuous challenges with grit and resilience. We embrace the discomfort of the unknown by balancing autonomy with empathy, and ownership with vulnerability. We boldly challenge the status quo to keep moving forward—always.
• Together: The success of Smith Rx reflects the strength of our partnerships and the commitment of our team. Our shared values bind us together and make us one. When one falls, we all fall; when one rises, we all rise.

Job Summary:

Smith Rx is seeking a highly motivated Systems Support Specialist to provide hands‑on, on‑site support for a dedicated Smith Rx site. This role is far more than a standard help desk; you will be the primary steward of the technology and systems that empower our team to revolutionize healthcare.

The ideal candidate resides within a commutable distance of a designated Smith Rx office and is available to work on‑site Monday through Friday. As a Systems Support Specialist, you will serve as a key contributor to day‑to‑day operations, system health, and strategic technology initiatives while ensuring strict compliance with healthcare security standards (HIPAA).

Success in this role requires strong technical fundamentals, an owner's mindset, and the ability to work independently while collaborating closely with a distributed Security team.

What you will do:

• Advanced Systems Support: Provide Tier 2 technical support for hardware, software, and cloud‑based systems, ensuring minimal downtime for our office‑based teams. Supports and helps manage the operational health and security posture of the Smith Rx technical ecosystem.
• Windows & macOS Fleet Management: Drive hands‑on administration, endpoint strategy, and lifecycle management for enterprise Windows and macOS fleets. Oversee Mobile Device Management (MDM), automated provisioning/zero‑touch deployment, patch management, baseline security policies, and application distribution across Windows endpoints.
• Technical Project Leadership: Contribute, and be able to Lead the end‑to‑end lifecycle of enterprise‑scale technology deployments including the architecture of internal tool ecosystems and the execution of comprehensive security audits of systems. Autonomously manage cross‑functional technical projects.
• System Lifecycle Management: Contribute to the architecture and be able to manage user identity and access through the full employee lifecycle—onboarding, role changes, and offboarding—using modern automated workflows.
• Incident Resolution: Utilize our ticketing system to track, resolve, and document system issues, performing root‑cause analysis to improve long‑term stability and automation for all Smith Rx locations
• On‑Call Rotation: Participate in the on‑call rotation to provide critical systems support after…