Foreign Exchange; FX) Applications Support Sr Analyst - AVP

Position: Foreign Exchange (FX) Applications Support Sr Analyst - AVP
** What We do / The Team
** The FX application support group provides technical and business support for Citi's Forex trading business. Products supported include G10 FX and FX Derivative products.

The FX application is a business critical application, providing pricing and trade executions, Middle Office and Operations, encompassing eTrading, Sales & eCommerce, Trade Processing, Risk & Derivatives .In this role, you will liaise closely with your colleagues in the New York, Irving, Mississauga, Belfast, London, Sydney, Singapore, Chennai, Pune, Bahrain to ensure 24 x 6.5 coverage of the application.

As a member of the Support team - you will be required to provide on-site cover during EMEA hrs to cover business start-up and close, and any additional demands of the business. You will be expected to provide weekend coverage on a rotational basis to support releases cycles, and participate in disaster recovery testing.
** Role Overview/What will you do:
*** Provide user support for mission critical trading system used by trading desks and operations.
* Support all aspects of FX trade life cycle flows including position matching, pricing, client connectivity, trade executions, settlements, back office and regulatory reporting flows.
* Start of day checks, continuous monitoring of application and underlying infrastructure and regional handover at end of day.
* Expected to be able to raise problems to appropriate technology and business teams, while adhering to Service Level Agreements.
* Build and maintain technical support documentation.
* Act as a liaison between users/traders, interfacing internal technology groups and vendors.
* Participate in application releases, from development, testing and deployment into production.
* Perform post release checkouts after application releases and infrastructure updates.
* Active involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives.
* Cooperation with Development colleagues to prioritize bug fixes and support tooling requirements.
* Ensure all productions issues are logged and updated as per the Support team policies and procedures.
* Effectively share information with other support team members and with other technology teams.
** Key Skills and Experience required -**
* ** Working knowledge of Oracle SQL/Sybase. (Able to build ad hoc SQL queries)**
* ** Working knowledge of UNIX (Solaris/Linux). (Able to navigate the system and write shell scripting)**
* ** Working knowledge of Python Scripting**
* ** Demonstrable track record of hands-on application support experience in a global markets related business.**
* ** Exposure to Cloud technologies and Dev Ops (CI/CD) tools and techniques and adopting AI.
*** Strong analytical skills & attention to detail
* Positive attitude and keen to learn.
* Good communication and interpersonal skills.
* Ability to work under stress and time constraints.
** Any Beneficial / Nice to have skills and experience:
*** Monitoring and Observability tools like ITRS, Grafana, Splunk
* Job scheduling tool such as, Autosys.
* Issue tracking and reporting using tools such as Service Now
* Knowledge/ experience of problem Management Tools.
* Good all-round PC skills. (I.e. Windows OS / Networks / General Hardware)-##
** Job Family Group:
** Technology-##
** Job Family:
** Applications Support-##
** Time Type:
** Full time-##
** Primary

Location:

** Irving Texas United States-##
** Primary Location Full Time Salary Range:**$96,400.00 - $In addition to salary, Citi's offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and…