Alarm Monitoring Operator

Position Location:

This role supports our Irving, TX branch location.

are responsible for performing service work for building automation, fire, life safety, and security systems. You will coordinate specialist and technician activities for all installed projects, technical support programs, and time-and-materials work to provide on-time delivery and ensure customer expectations and commitments are met.

• Provide support for monitoring and processing alarms received within the Central Monitoring Station (CMS)
• Receive, process, and dispatch emergency calls to responsible agency or customer contacts
• Provide outstanding customer service by receiving calls from customers that are requiring service or information reference on their accounts
• Acknowledge alarms received and dispatch appropriate personnel for issue er dispatch, log call into system activity report.
• Generate statistical or investigative reports for management
• Continuously monitor alarm signal queue for prioritized response
• Document all calls with appropriate resolution codes and notes
• Manage length of calls
• Attend monthly meetings and training sessions
• Be familiar with emergency response procedures
• Review and critique recorded conversations for purposes of improving customer interaction

Basic Qualifications:

• High School Diploma or state-recognized GED
• 1+ year Customer Service experience
• Ability to navigate a computerized data entry system or other relevant applications
• Legally authorized to work in the United States on a continual and permanent basis without company sponsorship

Preferred Qualifications:

• Experience with alarm monitoring and dispatching for Remote Access Control systems including CCURE and DSX platforms
• Prior security call center experience using the Security Business Net (SBN) automation system or similar system
• Certified training or knowledge of Access Control, Fire, and Burglary systems
• ACD telephone system knowledge
• Experience with Microsoft Office applications

We are a global technology company focused on industry, infrastructure, transport, and healthcare. From more resource-efficient factories, resilient supply chains, and smarter buildings and grids, to sustainable transportation as well as advanced healthcare, we create technology with purpose adding real value for customers.

We value your unique identity and perspective. We are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society, while ensuring that we attract the best talent based on qualifications, skills, and experiences. We welcome you to bring your authentic self and transform the everyday with us.

The pay range for this position is $38,413 - $65,851 annually. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications, and premium geographic location.

Siemens is an Equal Opportunity Employer encouraging inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

Applicants and employees are protected from discrimination on the basis of race, color, religion, sex, national origin, or any characteristic protected by Federal or other applicable law.

If you require a reasonable accommodation in completing a job application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please fill out the accommodations form by clicking on this link Accommodationfor disability form . If you’re unable to complete the form, you can reach out to our AskHR team for support at  Please note our AskHR representatives do not have visibility of application or interview status.