Foreign Exchange; FX) Applications Support Sr Analyst - AVP

What We Do / The Team

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The FX application support group provides technical and business support for Citi’s Forex trading business. Products supported include G10 FX and FX Derivative products.

The FX application is a business critical application, providing pricing and trade executions, Middle Office and Operations, encompassing eTrading, Sales & eCommerce , Trade Processing, Risk & Derivatives .

In this role, you will liaise closely with your colleagues in the New York, Irving, Mississauga, Belfast, London, Sydney, Singapore, Chennai , Pune , Bahrain to ensure 24 x 6.5 coverage of the application.

As a member of the Support team – you will be required to provide on-site cover during NAM hrs to cover business start-up and close, and any additional demands of the business. You will be expected to provide weekend coverage on a rotational basis to support releases cycles, and participate in disaster recovery testing.

• Provide user support for mission critical trading system used by trading desks and operations.
• Support all aspects of FX trade life cycle flows including position matching, pricing, client connectivity, trade executions, settlements, back office and regulatory reporting flows.
• Start of day checks, continuous monitoring of application and underlying infrastructure and regional handover at end of day.
• Expected to be able to raise problems to appropriate technology and business teams, while adhering to Service Level Agreements.
• Build and maintain technical support documentation.
• Act as a liaison between users/traders, interfacing internal technology groups and vendors.
• Participate in application releases, from development, testing and deployment into production.
• Perform post release checkouts after application releases and infrastructure updates.
• Active involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives.
• Cooperation with Development colleagues to prioritize bug fixes and support tooling requirements.
• Ensure all productions issues are logged and updated as per the Support team policies and procedures.
• Effectively share information with other support team members and with other technology teams.

• Working knowledge of Oracle SQL/Sybase. (Able to build ad hoc SQL queries)
• Working knowledge of UNIX (Solaris/Linux). (Able to navigate the system and write shell scripting)
• Working knowledge of Python Scripting
• Demonstrable track record of hands-on application support experience in a global markets related business.
• Exposure to Cloud technologies and Dev Ops (CI/CD) tools and techniques and adopting AI.
• Strong analytical skills & attention to detail
• Positive attitude and keen to learn.
• Good communication and interpersonal skills.
• Ability to work under stress and time constraints.

• Monitoring and Observability tools like ITRS, Grafana, Splunk
• Job scheduling tool such as, Autosys.
• Issue tracking and reporting using tools such as Service Now
• Knowledge/ experience of problem Management Tools.
• Good all-round PC skills. (I.e. Windows OS / Networks / General Hardware)

Technology

Applications Support

Full time

Irving Texas United States

$96,400.00 - $

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive…