Service Desk Technician

Role: Level 2 Service Desk Technician
Location: Irving, 100% onsite
Schedule: 10am – 7pm CST
Duration: Long Term Contract, 12+ months
Compensation: $28/hr.
Work Requirements: U.S. Citizen, GC Holders, or Authorized to Work in the U.S.

We are seeking an experienced Level 2 Service Desk Technician to provide advanced technical support within a large enterprise environment. This position will troubleshoot and resolve escalated hardware, software, networking, Microsoft 365, and access-related issues while providing a high level of customer service to end users.
The ideal candidate has strong hands-on troubleshooting experience, is comfortable supporting both office and operational environments, and can independently manage more complex issues that require Level 2 support.

Key Responsibilities

• Diagnose and resolve advanced technical issues involving:
  • Windows 10/11
  • Microsoft 365, including Outlook, Teams, SharePoint, and One Drive
  • Active Directory and Azure AD
  • MFA and identity/access issues
  • LAN/WAN, VPN, Wi-Fi, DNS, DHCP, and TCP/IP
  • Laptops, desktops, mobile devices, printers, and peripherals
• Manage incidents and service requests using Service Now or a similar ITSM platform.
• Provide both remote and onsite technical support to end users.
• Troubleshoot and support enterprise and business-critical applications.
• Perform user provisioning, access changes, password/account support, and offboarding.
• Image, deploy, configure, and troubleshoot end-user devices.
• Support Intune, SCCM, and other enterprise device management tools.
• Perform workstation updates, patching, and routine system maintenance.
• Escalate complex issues to Level 3, Infrastructure, Network, Cybersecurity, or other specialized teams when necessary.
• Maintain detailed and accurate ticket documentation while meeting established SLAs and KPIs.
• Create and maintain knowledge base articles, SOPs, and troubleshooting documentation.
• Identify recurring technical issues and recommend improvements.
• Collaborate with other IT teams to resolve complex or cross-functional technical problems.

Qualifications

• 2–4+ years of IT support, desktop support, or service desk experience within an enterprise environment.
• Strong experience supporting Windows 10/11 and Microsoft 365.
• Hands-on experience with Active Directory, including user and access administration.
• Experience with Service Now or another enterprise ITSM/ticketing platform.
• Working knowledge of networking concepts including TCP/IP, DNS, DHCP, VPN, LAN/WAN, and Wi-Fi.
• Strong hardware and software troubleshooting skills.
• Excellent customer service, communication, and problem-solving abilities.
• Ability to work independently and prioritize multiple technical issues in a fast-paced environment.

Preferred Experience

• Experience with Azure AD, Intune, and SCCM.
• Familiarity with ITIL and IT service management best practices.
• Experience supporting users across multiple locations or operational environments.
• Certifications such as CompTIA A+, Network+, Security+, Microsoft MD-102, or ITIL Foundation.

Work Environment

• This position is fully onsite in Irving, Texas.
• May provide occasional support within industrial or operational environments.
• Participation in an on-call rotation may be required.
• Ability to lift and move computer equipment weighing up to approximately 40 lbs.
• Must follow applicable workplace safety requirements when supporting operational locations.

Our benefits package includes:

• Comprehensive medical benefits
• Competitive pay
• 401(k) retirement plan
• …and much more!

About INSPYR Solutions
Technology is our focus and quality is our commitment. As a leading global expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients’ business objectives and cultural needs. Our…