AVP Business Senior Analyst

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management.

As a bank with a brain and a soul, Citi creates economic value that is systemically responsible and in our clients’ best interests. As a financial institution that touches every region of the world and every sector that shapes your daily life, our Enterprise Operations & Technology teams are charged with a mission that rivals any large tech company. Our technology solutions are the foundations of everything we do from keeping the bank safe, managing global resources, and providing the technical tools our workers need to be successful to designing our digital architecture and ensuring our platforms provide a first-class customer experience.

We reimagine client and partner experiences to deliver excellence through secure, reliable, and efficient services.

Our commitment to diversity includes a workforce that represents the clients we serve from all walks of life, backgrounds, and origins. We foster an environment where the best people want to work. We value and demand respect for others, promote individuals based on merit, and ensure opportunities for personal development are widely available to all. Ideal candidates are innovators with well-rounded backgrounds who bring their authentic selves to work and complement our culture of delivering results with pride.

If you are a problem solver who seeks passion in your work, come join us. We’ll enable growth and progress together.

Technology Vendor Management Office (TVMO) provides the critical technical foundation for Citi’s operations and is responsible for delivering reliable IT solutions, scalable infrastructure services, and secure capabilities while creating a trusted customer experience and enabling Citi’s workforce to be the best for our clients. Making the bank simpler, greener, and better connected while powering it with trusted, well-secured data, and automating policy enforcement through code are all at the heart of our refreshed global strategy.

Data Quality, Simplification, Environmental Stability, Automation, and Service Excellence are the key pillars and priorities on our strategic journey.

Within TVMO, the Software License Management (SLM) team oversees the global governance, entitlement codification, compliance posture, inventory control, and financial optimization of Citi’s extensive software portfolio across all business sectors.

The Business Senior Analyst (AVP – Software License Management) is an intermediate-level position responsible for liaising between business users, sector finance, procurement, and technologists to exchange information in a concise, logical, and understandable way in coordination with the Technology team.

The overall objective of this role is to contribute to continuous iterative exploration and investigation of business performance, large-scale software inventory datasets, and licensing metrics to gain insight, resolve capability gaps, and drive strategic business and technology planning. The role deals with complex, variable issues with broad business impact, applying analytical thinking, data analysis methodologies, and sound professional judgment to break down complex contract terms, license metrics, and system data into actionable recommendations.

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