Risk Management Specialist

Support Center - Irving

The Risk Management Specialist reports to the Enterprise Risk Claims Manager in the Enterprise Risk Management Department (ERM). The role handles all facets of liability claims, including investigation, litigation management, and resolution in a cost‑effective and timely manner. The team member works closely with the third‑party administrator, defense counsel, business partners, and carrier representatives to develop litigation and settlement strategies.

• Assist in monitoring the Legal Calendar for discovery, mediation, trial, and other dates to ensure all timelines are met.
• Gather and compile sensitive company information and documents for discovery requests related to general liability loss.
• Preserve evidence such as CCTV and products in anticipation of litigation.
• Participate in quarterly claim reviews, actuary meetings, and financial reviews.
• Support the Injury Counselors in gathering timecards and other requested information for subpoena requests.
• Review certificates of insurance from product vendors for insurance compliance.
• Assist the Manager – Regulatory Compliance by providing prompt product‑related injury information.
• Update the internal claim system daily.

• Bachelor’s degree or equivalent experience.

• Multi‑Line Adjuster license.
• 3+ years of multi‑state retail claim experience, including litigated claims management.
• Excellent verbal and written communication skills, organizational skills, attention to detail, and the ability to work independently.
• Strong analytical and problem‑solving skills.
• Proficiency with Microsoft Office Suite and related claim software.
• Occasional planned travel.

• Action‑oriented, independent, self‑starter who is comfortable working in an unstructured, fast‑paced environment.
• Retail experience is a plus.

Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together.

Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.