Risk Management Specialist

Support Center - Irving

Risk Management Specialist reports to the Enterprise Risk Claims Manager in the Enterprise Risk Management Department (ERM). The role handles all facets of liability claims, including investigation, litigation management, and resolution in a cost‑effective and timely manner.

• Assist in monitoring the Legal Calendar for discovery, mediations, trials, and other dates to ensure all timelines are met appropriately.
• Gather and compile sensitive company information and documents for discovery requests related to general liability loss.
• Preserve evidence such as CCTV and products in anticipation of litigation.
• Participate in quarterly claim reviews, actuary meetings, and financial reviews.
• Assist the Injury Counselors in gathering timecards and other requested information for subpoena requests.
• Manage and review certificates of insurance from product vendors for insurance compliance.
• Provide prompt product‑related injury information to the Manager – Regulatory Compliance.
• Update daily internal claim system data.

Additional responsibilities may be assigned as needed.

• Bachelor's degree or equivalent experience.

• Multi‑Line Adjuster license.
• 3+ years of multi‑state retail claim experience, including litigated claims management.
• Excellent verbal and written communication skills, organizational skills, attention to detail, and the ability to work independently.
• Strong analytical and problem‑solving skills.
• Proficiency with Microsoft Office Suite and related claim software.
• Occasional planned travel.

• Action‑oriented, independent, self‑starter, comfortable working in an unstructured, fast‑paced environment.
• Retail experience is a plus.

Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.

Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together.

Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at (1800-MICHAEL).