Risk Claims Manager Property Management Multifamily

Job Description

The Manager, Property Risk & Claims is responsible for identifying, investigating, analyzing, documenting, and mitigating operational risks across Cirrus Asset Management's multifamily and commercial property portfolio.

This position serves as the organization's primary internal risk management resource and is responsible for overseeing the claims lifecycle, conducting risk evaluations, implementing loss control measures, and minimizing financial exposure arising from property damage, liability, resident incidents, and other operational risks. The role partners closely with Regional Managers, Community Managers, Maintenance teams, clients, insurance partners, and executive leadership to improve incident response, strengthen claims visibility, reduce operational risk, and support proactive loss prevention efforts across the portfolio.

The Manager, Property Risk & Claims is responsible for developing scalable risk management processes that improve operational accountability, enhance incident reporting and documentation, reduce claims frequency and severity, strengthen risk awareness, and protect client assets. Through effective investigation, trend analysis, education, and corrective action planning, this role helps create a more proactive and sustainable approach to risk management across the organization.

• Investigate property-related incidents, claims, accidents, and operational risk events.
• Conduct root cause analyses and identify contributing factors associated with incidents.
• Coordinate incident response activities and ensure appropriate documentation is completed.
• Develop and communicate corrective action recommendations to operational leadership.
• Escalate significant risk exposures and emerging trends as appropriate.

• Identify recurring operational risks and loss trends across the portfolio.
• Conduct risk assessments and recommend strategies to reduce future incidents and claims.
• Partner with Regional Managers, Community Managers, and Maintenance teams to implement risk mitigation initiatives.
• Support proactive loss prevention efforts related to property operations, safety concerns, resident incidents, and operational exposures.
• Monitor implementation and effectiveness of corrective actions.

• Maintain accurate claims tracking, documentation, and reporting processes.
• Coordinate timely claim tendering and claims-related communications.
• Serve as a central resource for claims information and reporting.
• Assist with claims-related data requests supporting insurance renewals, underwriting reviews, and operational reporting.
• Ensure claims information is accurate, complete, and consistently maintained.

• Claims frequency reduction
• Reduction in repeat incidents and recurring risk events
• Incident response and investigation timeliness
• Claims reporting accuracy and visibility
• Claim tendering timeliness
• Corrective action completion rates

Claims are identified, documented, and addressed more effectively. Operational leaders demonstrate stronger ownership of risk management responsibilities. Incident reporting becomes more accurate and actionable. Recurring risks are identified and mitigated before they become larger issues.

• Demonstrates accountability, initiative, and ownership.
• Builds credibility and influence across all levels of the organization.
• Promotes proactive risk management and continuous improvement.
• Influences operational behavior without relying on formal authority.

Qualifications

• Bachelor's degree preferred.
• 5–10 years of multifamily property management, risk management, claims management, operations, or related experience.
• Demonstrated experience investigating incidents, claims, or operational issues.
• Proven ability to take a proactive, solutions-oriented approach to risk management by identifying trends, conducting root cause analysis, and implementing sustainable risk mitigation strategies.
• Strong analytical, investigative, and problem-solving capabilities.
• Experience…