Rental Power Technical Trainer

Job Summary

Caterpillar’s Electric Power Division is seeking a Rental Power Technical Trainer to lead the development and delivery of technical training across the global dealer network. This role is critical to enabling rental power growth by building technical capability on both Caterpillar and non‑Caterpillar solutions, serving as a subject matter expert and partnering with internal teams and external suppliers to design and implement training programs that support go‑to‑market execution, new product introduction (NPI), and dealer readiness.

• Develop and deliver technical training programs for dealer and internal teams focused on rental power applications, including generators, energy storage, hybrid systems, and supporting technologies.
• Lead training strategy and execution for both Caterpillar and non‑Caterpillar products, ensuring alignment with rental fleet growth and emerging solutions.
• Partner with external suppliers and internal product teams to create and deploy training content tied to new product introductions and strategic initiatives.
• Enable dealer sales and operations teams through applied training on product application, system integration, safety, and jobsite efficiency.
• Support go‑to‑market efforts by providing technical expertise at key customer engagements, demos, and deployments.
• Assess dealer capability and performance, identifying gaps and opportunities to improve utilization, application effectiveness, and customer outcomes.
• Standardize and scale training delivery using modern learning tools, digital platforms, and repeatable playbooks.

• Level Expert:
  • Champions, models and directs an organization’s commitment to externally focused decision‑making tied to customer business needs and satisfaction.
  • Provides customer focused vision, strategy and leadership that exceeds customer expectations.
  • Persuasively articulates the link between customer focus and enhanced business success to stakeholders.
  • Teaches others to foster customer relationships based on mutual understanding, respect, trust and business partnering.
  • Develops best practices to create, evaluate and enhance customer loyalty that are sought by others within and outside the organization.
  • Consults with senior executives regarding critical success factors and details to being a customer focused organization.
• Level Extensive Experience (Products and Services):
  • Oversees development activities for multiple products or product lines.
  • Advises colleagues on implementation and operational considerations.
  • Coaches others on key factors that differentiate offerings from that of competition.
  • Develops procedures for product planning, development, and delivery cycles.
  • Promotes understanding of multiple product and service groups and their interdependencies.
  • Monitors regulatory and environmental issues and considerations.
• Level Extensive Experience (Effective Communications):
  • Reviews others’ writing or presentations and provides feedback and coaching.
  • Adapts documents and presentations for the intended audience.
  • Demonstrates both empathy and assertiveness when communicating a need or defending a position.
  • Communicates well downward, upward, and outward.
  • Employs appropriate methods of persuasion when soliciting agreement.
  • Maintains focus on the topic at hand.
• Level Extensive Experience (Relationship Management):
  • Communicates to clients regarding expectations of all parties.
  • Participates in negotiating the terms of the business relationship.
  • Conducts periodic reviews of work effort, progress, issues, and successes.
  • Maintains productive, long‑term relationships with clients or vendors.
  • Creates opportunities to educate support teams on client priorities.
  • Empowers others to establish collaborative, healthy relationships.
• Level Extensive Experience (Technical Excellence):
  • Advises others on the assessment and provision of all technical solutions.
  • Engages appropriate subject matter resources to effectively resolve technical issues.
  • Mentors others to enhance their technical competence and its application to achieve more effective technical solutions.
  • Coaches others in promoting, defining, analyzing, and providing superior technical solutions to…