Brokerage Operations Manager

250 E JWC Fwy
250 E John W Carpenter Fwy
Suite 150
Irving, TX 75062, USA

• Lead, coach, and develop Carrier Sales, Account Management, and Scheduling teams.
• Drive accountability through KPI management, reviews, and operational oversight.
• Oversee freight execution to ensure on-time pickup, delivery, and service excellence.
• Resolve customer, carrier, and shipment escalations quickly and effectively.
• Monitor metrics: gross margin, productivity, service levels, and customer retention.
• Partner with Sales leadership to support customer growth and operational alignment.
• Develop and implement scalable processes, SOPs, and workflow improvements.
• Support recruiting, onboarding, training, and development of brokerage staff.
• Foster a high-performance culture centered on accountability, teamwork, and continuous improvement.

• 5+ years of freight brokerage experience.
• Strong understanding of truckload operations, carrier sales, customer operations, scheduling, and capacity management.
• Proven leadership experience in a fast‑paced brokerage environment.
• Strong communication, organizational, analytical, and problem‑solving skills.
• KPI‑driven mindset with the ability to make decisions under pressure.
• Experience utilizing TMS platforms and transportation technology tools.

• Prior experience managing brokerage operations teams.
• Experience with TAI TMS, Trucker Tools, Highway, Cargo Chief, Greenscreens, Triumph Pay, DAT, or similar transportation technologies.
• Bachelor's degree in Business, Supply Chain, Logistics, or related field preferred.

• Ability to sit or stand for extended periods, up to 8 hours per day, at a desk in front of a computer screen.
• Proficient use of a keyboard, mouse, and monitor, as well as the ability to type, scroll, and click efficiently.
• Occasional light lifting and carrying of objects up to 20 pounds, such as office supplies or small equipment.
• Ability to move within an office, including occasional walking, bending, reaching, and climbing short flights of stairs.
• Clear communication, both verbal and written, including phone conversations, virtual meetings, and face‑to‑face.
• Adequate vision to read documents, use computer screens, and navigate office space.
• Ability to work in an environment with moderate noise, such as printers, telephones, and office conversations.

• Competitive Salary + Performance Incentive Opportunity

• Competitive wages, and opportunities for advancement.
• Medical, Dental, Vision, Critical Illness, Accident, and Flexible Spending Plans available.
• Company‑paid Short/Long‑term Disability, Life Insurance, and Employee Assistance plans.
• Company‑paid Time‑Off (PTO), Holiday Pay, and Sick Leave (where required).
• Retirement 401(k) Plan with Discretionary Employer Match and Profit Sharing.

LOCATION:
Irving, Texas (Full-Time, In-Office)

Equal Opportunity Employer
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