Fulfillment Operations Technician

Controlled Products Systems Group (CPSG), an affiliate of Chamberlain Group, is a one-stop distributor of access control and perimeter security products for professional dealers and installers across residential, commercial, and industrial markets. With a personal approach to business, our employees—whether in one of our branches nationwide or at our corporate office—are committed to serving our customers and supplier partners with dedication and expertise.

This role is in the CPSG Operations function. A successful incumbent is expected to (i) Perform all warehouse tasks utilizing standard work and policies in order to ensure highest levels of safety and quality, and (ii) Assist customers with order pickup; complete deliveries of inventory to customer locations; provide standard customer service functions while managing inbound and outbound product flow for customer accounts.

Work independently and collaboratively to meet operational goals and support continuous improvement initiatives.

Essential Duties and Responsibilities Perform all warehouse tasks in compliance with standard work procedures and company policies

Manage inbound and outbound product flow for assigned customer accounts, ensuring accuracy and timeliness

Efficiently select, package, and dispatch parts in accordance with customer order specifications

Conduct routine cycle counts to support inventory accuracy and maintain optimal stock levels

Assist customers with order pickup and provide delivery support to customer locations

Conduct basic to advanced modifications to customer products per specified requirements

Oversee outbound shipment processes and ensure proper documentation and handling

Respond to incoming telephone inquiries and perform administrative duties as needed

Maintain a clean, safe, and secure working environment by following all safety protocols and company standards

Train team members on warehouse tasks using visual aids and standard procedures

Identify process deviations and report them to supervisors for immediate resolution.

Report damage to company equipment or infrastructure to ensure timely repairs and minimize safety risks.

Contribute to process improvement efforts to enhance warehouse efficiency and service quality operations.

Maintain regular and reliable on-site attendance, and work assigned shifts and schedules, including overtime as required.

Comply with health and safety guidelines and rules; managers should also ensure compliance across their teams

Protect CPSG’s reputation by keeping information confidential

Maintain professional and technical knowledge by attending educational workshops, professionalpublications, establishing personal networks, and participating in professional societies

Contribute to the team effort by accomplishing related results and participating on projects as needed

Minimum Qualifications High School Diploma or GED Equivalent Forklift Certification3+ years experience in a high volume warehouse environment

Strong attention to detail and commitment to safety and quality.

Ability to work independently and manage tasks with minimal supervision.

Experience handling specific customer accounts and coordinating logistics.

Excellent communication and customer service skills

Basic computer proficiency

Ability to read and write in English Valid driver's license

Willingness and ability to travel up to 10% as required by business needs

Preferred Qualifications Yellow Belt Certification Prior welding/torch experience

Familiar with warehouse management systems

Proficiency in Spanish The pay range for this position is $22.16 - $34.46/hr base pay offered may vary depending on a number of factors including, but not limited to, the position offered, location, education, training, and/or experience. In addition to base pay, also offered is a comprehensive benefits package and 401k contribution (all benefits are subject to eligibility requirements). This position is eligible for participation in a short-term incentive plan subject to the terms of the applicable plans and policies.

Chamberlain Group wants all of its employees to succeed and encourages people of all backgrounds to apply. We’re proud to be an Equal Opportunity Employer, and you’ll be considered for this role regardless of race, color, religion, sex, national origin, age, sexual orientation, ancestry; marital, disabled or veteran status. We’re committed to fostering an environment where people of all lived experiences feel welcome.

Persons with disabilities who anticipate needing accommodations for any part of the application process may contact, in confidence  Staffing agencies, headhunters, recruiters, and/or placement agencies, please do not contact our hiring managers directly.
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