Facilities Operations Specialist

The Facilities and Operations Specialist is responsible for providing hands-on maintenance,

building support, and workstation deployment across all nine corporate and center locations. This

dual-focused role ensures that all facilities are safe, operational, and well-maintained while

managing the physical assembly and technical setup of employee workstations (including desks,

laptops, monitors, and peripherals). The position requires regular travel throughout the week to

support building needs, triage minor HVAC and electrical issues, manage facilities tickets,

coordinate with specialized subcontractors, and deploy new hardware. The specialist operates under general supervision with moderate latitude for the use of initiative and independent judgment to keep facilities running smoothly and employees fully equipped.

The essential functions of a position should not be interpreted as all-inclusive. The employee may

be required to perform or assume additional job-related responsibilities other than those stated in

this job description.

• Multi-Site Facilities Support & Travel:
  Travel regularly among nine designated locations throughout the week to conduct safety walk-throughs, identify facility needs, and perform hands-on maintenance.
• Building Systems Troubleshooting:
  Act as the first point of contact for building infrastructure issues; perform minor troubleshooting, repairs, or adjustments to HVAC, electrical, plumbing, and security systems.
• Workstation & IT Hardware Setups:
  Coordinate and execute physical setups for new hires or office relocations, including assembling desks, mounting monitors, managing cable setups, and connecting laptops, docking stations, and peripherals when new hardware is distributed.
• Ticket Management:
  Monitor and resolve facilities and physical IT setup requests submitted through the support desk portal daily, ensuring timely completion and high internal customer satisfaction.
• Subcontractor Coordination: Oversee on-site projects and acts as the direct liaison for control, and moves) to ensure work is completed safely, on time, and within regulations.
• Asset & Inventory Control:
  Maintain highly accurate agency asset records (funding sources, make/model, serial numbers, and physical location) for both facility equipment and IT hardware. Ensure proper disposal or transfer of decommissioned assets.
• Procurement & Compliance:
  Assist in the procurement of office supplies, facility equipment, and tools. Ensure all locations meet government, environmental, health, and security standards.
• Project Support:
  Assist in planning and executing larger building projects, office renovations, or physical relocations.

This position has no supervisory responsibilities. This position reports to the Facilities

Supervisor. Work is performed under general supervision, with moderate latitude for the use of

initiative and independent judgment.

To perform this job successfully, an individual must be able to perform each essential duty

satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Associate degree or technical certification in facilities management, building trades (HVAC,

electrical, carpentry), information technology, or a related field is preferred. A combination of

equivalent hands-on experience and education will be considered.

• Minimum of three (3) years of experience in multi-site facilities maintenance or property management.
• Demonstrated experience troubleshooting minor HVAC, electrical, and plumbing systems.
• Experience with physical assembly and deployment of desktop hardware (monitors, mounting…