Dir, Revenue Operations Process Improvement

Overview

Now is the time to join PDS Health. You will have opportunities to learn new skills from our team of experienced professionals. If you're ready to take your career to the next level and gain valuable experience, apply today!

The Director of Revenue Operations Process Improvement & Program Management leads the design, execution, and governance of revenue cycle and related enterprise-level initiatives that maximize realizable revenue for PDS Health while improving operational performance, financial outcomes, and the patient and provider experience.

In partnership with PDS Health business leaders, technology teams, field operations, and enterprise shared services, this role identifies, evaluates, prioritizes, and executes complex, cross-functional initiatives that improve efficiency, reduce waste, shorten cycle times, enhance office and provider experience, and support enterprise scalability.

This leader brings deep expertise in operational design, business process reengineering, program and project governance, change management, and Lean/Six Sigma methodologies—ensuring solutions are measurable, integrated, and sustainable. The Director leads a team of experienced project managers and process analysts and is accountable for delivering initiatives that materially impact top-line growth, margin expansion, and organizational effectiveness.

• Serve as the leader of our Revenue Operation’s process improvement and project management function, defining vision, standards, tools, and governance for initiative prioritization and execution.
• Partner with senior leaders to identify and evaluate business challenges, define measurable improvement opportunities, and ensure alignment to organizational strategy and objectives.
• Build, lead, and mentor a team of process improvement and project management professionals, fostering a culture of accountability, transparency, collaboration, and continuous improvement.
• Establish and maintain project intake, scoping, prioritization, value sizing, and ROI frameworks to ensure resources are focused on the highest-impact initiatives.
• Define and monitor KPIs and dashboards to establish baselines, track progress, quantify results, and inform leadership decision-making.

• In partnership with business and technology leaders, identify and redesign workflows that create delays, rework, unnecessary handoffs, claim or payment delays, or excessive manual intervention, ensuring root cause resolution and long-term sustainability.
• Develop and deploy tools, assessments, and diagnostic frameworks that objectively surface waste, defects, process variation, and operational bottlenecks.
• Lead process mapping, documentation, gap analysis, and redesign efforts in collaboration with SMEs, field teams, Credentialing, Billing, Information Technology, Finance, and related departments.
• Oversee development of business requirements, functional specifications, workflow documentation, and user acceptance criteria for technology enhancements and automation.
• Ensure redesigned processes are fully documented, operationalized, communicated, trained, and transitioned to business owners with clear accountability and ongoing maintenance plans.

• Lead complex, multi-department transformation programs with high visibility and significant financial and operational impact, often serving as the project owner for ROC led enterprise initiatives.
• Develop and communicate project and program roadmaps with clearly defined critical paths, milestones, risks, dependencies, and success metrics.
• Drive cross-functional alignment and proactively resolve conflicts, barriers, and resource constraints that threaten delivery.
• Oversee comprehensive testing strategies, deployment planning, training approaches, and post-implementation performance monitoring.
• Coordinate with enterprise governance bodies (EPMO, PIC, BPIC, CAB, Security, Legal) to ensure initiatives meet standards, secure required approvals, and advance through appropriate review cycles.
• Ensure seamless deployment to supported dental and medical offices and internal teams, minimizing disruption and ensuring effective field-facing communication and training.

• Partner with Accounting and Finance to develop models that quantify project costs, operational savings, financial benefits, and ROI.
• Track, validate, and communicate benefit realization post-deployment through structured measurement plans and collaboration with operational owners.

• Serve as a central communication and coordination hub across Revenue Operations, technology partners, field operations, and enterprise shared services.
• Ensure stakeholders at all levels are informed, engaged, and aligned with initiative objectives, timelines, and responsibilities.
• Lead change management strategies that accelerate adoption, mitigate risk, and sustain…