Video Monitoring Supervisor

Starting Pay
: $29.00 - $32.00 per hour

Netwatch North America is a global leader in video monitoring services. We are dedicated to making businesses safer while ensuring continuity of operations. We pioneered the use of Proactive Video Monitoring (PVM), providing our customers with intelligent remote video monitoring to proactively detect and prevent incidents before they begin.

We are committed to creating a fearless environment for our customers, partners, and employees. To achieve this, we deliver innovative, proactive monitoring technologies and solutions built on trust and quality of service.

Find out more about Netwatch North America via our website:

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We are seeking an experienced and highly motivated Video Monitoring Supervisor to lead a team of Video Monitoring Leads and Intervention Specialists. This role oversees day-to-day team performance, ensures service level goals are consistently met, reinforces SOP compliance, and supports the continued development of on-shift staff.

This Supervisor plays a critical role in workflow management, coaching, performance oversight, and maintaining the high standards required within our secure monitoring operations.

Netwatch North America provides fully paid training for all new Video Monitoring Supervisor as part of the onboarding process. Training takes place Monday through Friday, from 1:00 PM to 9:30 PM, and lasts for two weeks.

The Video Monitoring Supervisor position is classified as nonexempt, and any hours worked greater than 40 will be paid in accordance with applicable state regulations. Our employees are paid on a weekly basis.

• Manage and support a team of Video Monitoring Leads and Intervention Specialists.
• Ensure service level goals are met daily and month-over-month.
• Maintain compliance with client and company Standard Operating Procedures.
• Organize team workflows to ensure exceptional service delivery.
• Report service level successes and failures to leadership promptly.
• Provide coaching, feedback, and on-shift directions to employees.
• Support employee development and training initiatives.
• Address performance or attendance issues quickly and appropriately.
• Promote company Core Values and foster a positive, collaborative team environment.
• Respond to incoming alarms when needed.
• Participate in on-call support for Disaster Recovery operations.

• One (1) year or more of Lead or Supervisor experience in the alarm monitoring industry.
• High School Diploma or equivalent is required.
• Demonstrate an in-depth knowledge of systems, processes, procedures and
• protocols.
• Ability to identify employee training needs through remote and in-person evaluations.
• Demonstrate team building skills.
• Demonstrate conflict resolution skills.
• Excellent planning and organizational skills.
• Strong attention to detail skills.
• Strong critical thinking skills and ability to exercise good judgement under pressure.
• Demonstrate excellent verbal and written skills.
• Ability to work holidays when a holiday falls on scheduled work-shift and/or if required.
• 401(k) with company match
• Medical, Dental, Vision, and Life Insurance plans
• Paid time off
• Referral program
• Flexible spending account
• Health savings account

This is a full-time, non-exempt position. Employees are expected to work both weekend days and holidays if they fall on their scheduled shift. Employees typically remain on their assigned shift for a minimum of one year before being eligible to request a shift change.

Job Type
:
Full-time Pay: $29.00 - $32.00 per hour

Experience
:
Lead or Supervisor in the Alarm Monitoring Industry, (at least 1 year)

Work Location
:
In-person

Join our team and contribute to making businesses safer and more secure with our cutting-edge video monitoring solutions. Apply today to start your journey with us!

As a dynamic organization, business needs and priorities change from time to time. As a result, this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that…