Resident Maintenance Manager

Since 2012, we've grown to become one of the leading single-family rental companies and homebuilders in the country, recently recognized as a top employer by Fortune and Great Place To Work®. At AMH, our goal is to simplify the experience of leasing a home through professional management and maintenance support, so our residents can focus on what really matters to them, wherever they are in life.

The Resident Maintenance Manager is responsible for the oversight of all occupied maintenance operations and related expense management within a district. This position directly supervises Field Maintenance Technicians, Resident Maintenance Supervisors and Resident Maintenance Specialists. The Manager leads the full maintenance process—from issue intake and assessment to assignment, third-party scheduling, and resolution—ensuring timely, efficient, and high-quality service. Key responsibilities include driving resident satisfaction, occupied maintenance operational KPIs and Financials of the assets, ensure cost, quality and time of maintenance work meets Company standards.

• Manages a team responsible for occupied maintenance operations and logistics. Accountable for hiring, onboarding, and training team members. Monitors performance and utilizes departmental reporting to conduct individual and team coaching, ensuring alignment with established policies, procedures, and performance standards. Oversees cost-effective management of resources, KPIs and Financials of each asset.
• Ensures that the organizational systems, programs, policies and procedures are implemented as required; ensures that occupied maintenance activities are kept to company processes, goals, and strategy. Communicates objectives and provides oversight of metrics to guide the Maintenance Teams toward achieving desired outcomes. Maintains oversight of occupied maintenance expenses to ensure alignment with the District Budget. Oversees and assists in the preparation of purchase orders for turn cost approval by Director of Property Operations or Regional Vice President, as needed by amount.
• Adheres to and provides oversight of a quality control program to evaluate Resident Maintenance Team performance and ongoing training; serves as a quality control manager assisting scope of work and areas of operations; ensures that staff follows the Company Standards when replacing components in Company owned properties. Provides support as needed to resolve issues and escalations, ensuring work orders are completed in a timely and satisfactory manner, in alignment with established KPIs and company expectations.
• Partners with the Regional Vendor Specialist (RVS) and District Maintenance Managers (DMM) to identify vendor needs and support effective vendor utilization and compliance. Communicates vendor deficiencies to the appropriate parties and ensures that all infractions are properly documented. Leads meetings aligned with seasonal and operational trends to proactively address business needs. Collaborates with cross-functional teams to ensure timely and thorough completion of all maintenance activities within the assigned territory.
• Conducts field training activities with Field Maintenance Technicians, including monthly ride-alongs, semi-annual cycle counts of storage inventory, and inspections of storage rooms to ensure cleanliness and proper inventory usage.

• High school diploma/GED required
• Bachelor’s degree or technical training certification preferred
• Minimum five (5) plus years of progressive responsibility in supervising field maintenance required
• Experience must include the use of:
  • Basic hand tools (see list below)
  • Power tools (see list below)
• Minimum three (3) plus years of call center environment experience preferred
• Experience leading teams required
• Scheduling/dispatching experience strongly preferred
• HVAC experience recommended
• Valid driver's license and satisfactory driving record required.
• Keen understanding of the construction, maintenance and/or property management industry, including the ability to assess the strengths and weaknesses of competitor organizations, recognize and seek out relevant opportunities, and…