Director of Operations

We are seeking a strategic, results-driven Director to lead and grow a specialized Laboratory serving the Pharmacy Compounding, Pharmaceutical, and Cosmetic industries. This role is responsible for setting the strategic direction, driving profitable growth, and ensuring operational excellence while fostering a high-performance, continuous-improvement culture.

• Develop and execute strategic plans to drive growth, profitability, and customer experience
• Identify and pursue new business opportunities while strengthening client engagement and retention
• Provide overall leadership of laboratory operations, including staffing, performance management, and talent development
• Lead sales and marketing strategy development and execution
• Establish performance metrics aligned with strategic, operational, and financial goals
• Ensure consistent delivery of high-quality laboratory services
• Drive continuous improvement initiatives to improve efficiency, reduce costs, and enhance turnaround times
• Lead implementation of AI, automation, LIMS, and laboratory software systems
• Evaluate and approve investments in equipment, infrastructure, and talent
• Oversee P&L performance, budgeting, and financial reporting
• Ensure compliance with OHSA, FDA/DEA, quality standards, and internal policies
• Maintain strong relationships with key customers and stakeholders

• Bachelor’s degree in a science-related field; MBA preferred
• 10+ years of laboratory leadership experience
• Expertise across analytical instrumentation (LC-MS, HPLC, GC-FID, ICP-MS, UV-VIS, IR)
• Strong knowledge of cGMP/GLP, ICH, USP/NF, FDA regulations, and method validation
• Proven success in business development and profit center management
• Strong commercial acumen with an innovative, entrepreneurial mindset
• Demonstrated people leadership, communication, and decision-making skills
• High attention to detail with strong analytical and problem-solving abilities