Manager , Acquisition Sales

Description

Key Accountabilities

• Provide leadership to employees who are accountable for handling a variety of issues/ inquiries in a manner which enhances customers’ experiences in a competitive market.
• Direct teams that are accountable for handling customer calls, e-mails, faxes in a manner which enhances customer loyalty and retention, and increases revenues.
• Responsible for supporting and maintaining service metrics designed to build loyalty and retain profitable customers.
• Serve as liaison between various departments to ensure Corporate goals, and initiatives, and customer needs are achieved.
• Implement new services developed by Marketing and Sales organization designed to increase sales and retain customers.
• Ensure all employees have the opportunity to develop their skills, abilities and careers through comprehensive training and employee development programs.
• Support a defined business plan which supports Company and Customer Operations goals.
• Manage performance and administer salaries for associates, analysts and supervisors who provide daily leadership for front-line employees.
• Support planning, coordinating, managing, and allocating resources to achieve customer satisfaction goals within established parameters.
• Oversee the response and resolution of highly sensitive requests and inquiries from business/consumer customers.

• 3-5 years previous professional experience
• 1-2 years experience supervising teams of production / professional employees
• High School Diploma or equivalency required
• Demonstrated track record of increased work responsibility
• Knowledge of the electricity industry and/or competitive retail markets
• Strong analytical, creative or sales work background
• Skill in using computer software applications such as Microsoft Office
• Excellent customer-focused skills and ability to solve problems
• Must be detailed-oriented and possess the ability to follow through on assignments
• Experience gained through college degree programs and/or certifications is applicable to above skills
• Travel required

• Ability to achieve quality work under deadline pressure
• Ability to gain content knowledge quickly
• Demonstrated ability to work effectively in a rapidly changing environment
• Ability to analyze performance trends and operational metrics in an effort to identify and articulate performance issues and improvement opportunities
• Ability to develop and prepare business analysis and recommendations
• Ability to manage a diverse range of projects simultaneously
• Ability to plan, forecast, and manage resources; i.e. budget, staff, etc.
• Ability to work comfortably with all levels of management and leadership

Customer Service

Vistra Retail Operations Company

Irving, Texas Texas

It is the policy of the Company to comply with all employment laws and to afford equal employment opportunity to individuals in all aspects of employment, including in selection for job opportunities, without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, age, disability, genetic information, military service, protected veteran status, or any other consideration protected by federal, state or local laws.