Lead Casualty State Manager – TX, NV & GA Ops

About the Company

Are you a seasoned casualty insurance professional looking to take your career to the next level? GoAuto Insurance Co, a leading name in the Non-Standard Personal Automobile Industry, is seeking a Casualty State Manager to oversee operations in Texas, Nevada & Georgia. This role will be instrumental in driving excellence across our casualty units, leading a dedicated team of managers, and ensuring adherence to industry standards.

• Decency and Integrity: You will be treated with respect and honesty.
• Empowerment: You will feel empowered to effect positive change.
• Supportive Team: You will be part of a team that supports and appreciates you.
• Success Tools: You will have the tools and resources to be successful.
• Recognition: You will be recognized and appreciated.
• Pride: You will take pride as a member of the GoAuto Team.

• Team Leadership: Manage up to 6 casualty managers, ensuring they are effectively staffed and supported.
• Compliance & Process Adherence: Ensure your team complies with state unfair claim practice acts, statutes, case law, and GoAuto processes.
• Operational Oversight: Monitor the demand log for timely action by managers and adjusters.
• Collaboration & Consistency: Work with the Litigation Manager and other state managers to ensure consistency and proper file handling.
• Audits & Reporting: Conduct monthly audits, manage team performance, and report results to the Chief Claims Officer.
• Training & Development: Provide ongoing training, stay current on legislative changes, and manage claim assistants.
• Performance Management: Evaluate and manage performance, including addressing underperformance and making merit recommendations.

• Extensive Casualty
  
  Experience:
  
  Proven experience in casualty claims management, particularly in Texas, with good working knowledge of Nevada and Georgia.
• Expertise in Claims & Legislation: Strong understanding of policy contracts, state statutes, and legislative updates related to automobile claims.
• Management
  
  Skills:
  
  10+ years of claims experience and 5+ years in a supervisory role, with a process-driven approach and excellent communication skills.
• Education: College degree preferred.
• Analytical Abilities: Ability to analyze reports, perform trend analysis, and implement necessary changes for improvement.