AVP, Mortgage Servicing Operations

AVP, Mortgage Servicing Operations

Pen Fed is hiring a (Hybrid) AVP, Mortgage Servicing Operations at our Irving, Texas service center. The primary purpose of this role is to provide day‑to‑day operational leadership and execution support across assigned Mortgage Servicing functions. The Assistant Vice President (AVP) is responsible for ensuring operational effectiveness, regulatory compliance, risk discipline, and service quality within a defined functional scope, while executing strategies established by VP and SVP leadership.

The role partners closely with senior leadership, Business Controls, Compliance, Finance, and Technology teams to execute strategy, maintain audit and examination readiness, and drive continuous improvement. This position manages teams, implements standardized processes, monitors performance metrics, and supports required controls in accordance with federal, state, investor, and GSE requirements. Decision‑making authority is exercised within established governance frameworks, approved policies, and defined escalation protocols;

final strategic, financial, and risk decisions are retained by VP/SVP leadership.

Equivalent combination of education and experience is considered.

• Bachelor’s degree required; equivalent combination of education and experience may be considered.
• Minimum of twelve (12) years of progressive experience in mortgage servicing, financial services, or another highly regulated industry.
• Minimum of five (5) years of management experience leading operational teams and a minimum of two (2) years at a director level.
• Demonstrated knowledge of mortgage servicing operations, regulatory compliance, and investor requirements.
• Experience supporting audits, examinations, and issue remediation.
• Working knowledge of mortgage servicing systems and reporting tools; ICE/MSP experience preferred.
• Adaptable and trustworthy senior leader with deep integrity, a team centered orientation and a collaborative approach to problem solving.
• Motivational leadership style with a penchant for leading by example, disciplined action and driving results.
• Demonstrated ability to recruit and retain best in class talent who thrive in a fast‑paced high growth environment.
• Experience in mortgage technology, mortgage operations and mortgage compliance which includes federal, state, and GSE guidelines.
• Experience with ICE products and peripherals preferred.
• Current Black Knight user with a minimum of three (3) years utilizing BKFS products preferred.
• Ability to manage multiple competing priorities under tight deadlines in a fast‑paced, dynamic environment.
• Must have proven strong analytical and problem‑solving skills.
• Ability to organize time and resources to bring initiatives to successful completion.
• Strong written, verbal, organizational, communication and presentation skills necessary.
• Ability to lead cross‑functional teams to achieve goals is required.
• Experience using A.I. tools preferred.

This position will supervise employees.

There are no additional licenses and/or certifications required.

While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise.

* Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds.

Ability to travel to various worksites and be on‑call is required.

#LI-Hybrid

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all‑inclusive list of job duties and the position will perform other duties as assigned.

• Lead operational execution for assigned mortgage servicing functions, ensuring service level, quality, compliance, and productivity standards are met.
• Manage and develop managers and staff through coaching, performance management, and professional development.
• Assist with personnel related matters including recruiting, staffing, performance appraisals, training, counseling and continuing professional development within a matrix managed organization.
• Foster a culture of transparency and objectivity across all areas of…