Manager Dealer Services

## Manager Dealer Services Apply locations:
Irving, TXtime type:
Full time posted on:
Posted Yesterday job requisition :
R5026

At Exeter Finance, we are committed to helping customers find the right financing for their next vehicle purchase. By building strong relationships with our customers and network of dealer partners we are able to give options that make sense, getting customers behind the wheel of their car.

Every team member is integral to our success. Whether you’re at a servicing center helping customers with their loans, in the field building relationships with dealers, or supporting the company from its corporate offices, you'll enjoy a nurturing, invigorating and positive work environment.

Our vision is to be a premier finance company and lender of choice known for its People, Performance and Service.
** Job Description**##

Job Summary:

People leadership role in dealer support operations, ensuring efficient and effective service to the company’s network of dealers. Manages a team that provides assistance in financing, documentation, and operational processes, addressing dealer inquiries, and maintaining positive relationships. This position will drive initiatives to improve dealer satisfaction, streamline processes, and ensure compliance with company policies and industry regulations. The position also requires close collaboration with cross-functional teams such as credit, legal, and compliance to resolve dealer issues and optimize dealer performance.##

Job Duties:

* Lead and manage the dealer services team, ensuring they provide timely and efficient support to dealers for all inquiries and operational issues related to finance applications, contracts, and payments.
* Develop, implement, and enforce dealer services processes and policies to ensure consistency, compliance, and a high level of service to dealers across the network.
* Serve as the primary point of escalation for complex dealer issues, working to resolve problems promptly and effectively, ensuring dealer satisfaction and retention.
* Build and maintain strong relationships with dealers, understanding their needs, addressing concerns, and providing ongoing support to foster long-term partnerships.
* Monitor and analyze dealer service metrics, identifying trends and areas for improvement, and working with the team to optimize processes and increase efficiency.
* Collaborate with credit, legal, compliance, and other departments to ensure that dealer transactions and operations are in compliance with regulatory requirements and company policies.
* Lead and project manage dealer onboarding and training programs, ensuring that new dealers are properly introduced to company policies, systems, and processes, and that existing dealers are updated on changes or improvements.
* Ensure timely and accurate processing of dealer transactions, including financing applications, contracts, and payments, with a focus on minimizing errors and delays.
* Coordinate and lead initiatives to improve dealer satisfaction, implementing feedback from dealers to enhance services, streamline operations, and improve overall performance.
* Provide regular updates to senior leadership on dealer service performance, including key metrics, challenges, and opportunities for improvement.
* Manage dealer compliance with contractual obligations and regulatory requirements, conducting regular audits and reviews to ensure compliance with lending laws, privacy laws, and internal policies.
* Collaborate with marketing and sales teams to implement dealer incentive programs, promotional offers, and other initiatives designed to improve dealer performance and engagement.
* Ensure the proper handling and security of sensitive dealer information, adhering to data privacy regulations and company security protocols.
* Lead the development and execution of process improvements in dealer services, driving efficiencies and reducing operational bottlenecks.
* Stay up-to-date with industry trends, regulations, and best practices to ensure the dealer services team is operating at the highest level of performance.
* Develop and maintain reporting systems to track dealer performance, service levels,…