Operations Manager - Trustee & Default Title Operations

First American is an equal opportunity employer in every sense of the term.

• Manage daily operations related to trustee services, title insurance, and default loan processing.
• Lead, coach, and develop a team of operations professionals to ensure productivity, accuracy, and accountability.
• Monitor workflows, service levels, and operational performance metrics to ensure timely and compliant execution.
• Identify operational inefficiencies and implement process improvement initiatives to streamline procedures and reduce risk.
• Ensure compliance with state and federal regulations, investor guidelines, and company policies related to default servicing and foreclosure processes.
• Collaborate cross-functionally with legal, servicing, title, and compliance teams to resolve issues and improve operational effectiveness.
• Review operational reports, audits, and quality control findings to maintain high standards of accuracy and performance.
• Assist in developing and documenting operational procedures, best practices, and training materials.
• Support escalated customer, client, or vendor issues with professionalism and urgency.
• Foster a culture of continuous improvement, accountability, and teamwork.

• 5+ years of experience in trustee operations, foreclosure/default servicing, title insurance, or related mortgage operations.
• Prior management or supervisory experience leading operational teams.
• Strong knowledge of default loan processes, foreclosure timelines, trustee sale procedures, and title insurance practices.
• Demonstrated experience with process improvement and operational efficiency initiatives.
• Excellent attention to detail and organizational skills.
• Strong analytical, problem-solving, and decision-making abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Excellent verbal and written communication skills.
• Proficiency with operational systems, reporting tools, and Microsoft Office applications.

• Leadership experience within trustee companies and REO title organizations.
• Knowledge of regulatory, investor and compliance requirements related to default servicing and foreclosure operations.

• Leadership & Team Management
• Operational Excellence
• Process Improvement
• Regulatory Compliance
• Problem Solving & Decision Making
• Attention to Detail
• Communication & Collaboration
• Accountability & Ownership

First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO, paid sick leave, and an employee stock purchase plan.