Sr Director, EMEA South COO

Sr Director, EMEA South COO

This executive role is being newly created to support the continued growth and transformation of our EMEA South business. Reporting into the EMEA COO organization, the EMEA South COO will serve as the primary deputy to the SVP of EMEA South — present in the field, engaged with customers, and accountable for business outcomes across a diverse, multicultural region (France, Italy, Spain, Israel, UAE, Saudi Arabia, South Africa).

The role sits at the heart of the EMEA South leadership team, working in close partnership with Core Sales, Solution Consulting, Solution Sales, Marketing, Customer Excellence Group, GPC, other key GTM functions and more importantly with the Chief of Staff and the Strategic Pursuit Lead. Where the Chief of Staff ensures the operational engine of the region runs effectively and GTM programs land with discipline, and the Strategic Pursuit Lead coordinates the region's most complex deals, the COO's focus is squarely on customer impact, field leadership, and revenue performance.

The right person gets their energy from winning — from building relationships at the C-suite, from helping teams close transformational deals, and from raising the bar on what the region can achieve.

In this role you will:

• Act as deputy to the SVP of EMEA South, representing the regional leadership in customer meetings, executive briefings, internal reviews, and strategic external engagements
• Drive business performance across EMEA South, holding the organization accountable for targets and outcomes alongside the SVP
• Overlook South Strategic planning, demand generation plan, pipeline excellence and customer adoption by coordinating and giving direction to the extended South leadership team.
• Represent EMEA COO office in South region by ensuring execution of Pan EMEA initiatives and decisions.
• Build and sustain senior relationships with customer executives across the region, reinforcing Service Now's value at the highest levels of key accounts
• Engage on strategic pursuits at the executive level, providing senior sponsorship and customer presence while partnering with the Strategic Pursuit Lead on deal structure and process
• Champion talent development across the region, identifying and growing the next generation of leaders in partnership with country managers
• Represent EMEA South in EMEA-wide and global leadership forums, actively sharing and seeking best practice across Major Areas and GEOs

To be successful in this role you have:

• Proven track record in enterprise software sales or sales leadership, with demonstrated success in complex, multi-stakeholder deals and GTM coordination & execution
• Strong customer-facing experience at C-suite level, with the presence and credibility to represent Service Now at the highest levels
• Comfortable acting as a senior delegate and decision-maker in a fast-paced, high-growth environment
• Strong people leadership, motivated by developing others and building high-performing teams
• Highly collaborative, able to work across a broad set of stakeholders — including the Chief of Staff and pursuit functions — with clarity and without duplication
• Experienced in multicultural, multi-country organisations; EMEA South exposure a strong advantage
• Energetic, resilient, with a growth mindset and a drive to win in a competitive market
• An effective communicator, credible at executive level both verbally and in writing

Work Personas

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Equal Opportunity Employer

Service Now is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or…