Product Manager

Support Center - Irving

The Staff Product Manager is a high‑performing, experienced individual contributor with strong organizational savvy, interpersonal, and negotiation skills who can provide strong leadership, product planning, and product vision that delivers against the company’s OKR/KPI. The role leads the development of a product domain strategy, with strategic planning for the product domain portfolio inclusive of dependencies from other teams.

• Create new metrics to measure customer insights, as needed
• Form a holistic and global understanding of the end‑to‑end customer experience based on a synthesis from multiple sources
• Propose and evaluate product changes in other domains based on a holistic understanding of the end‑to‑end customer experience
• Push for solutions that test the boundaries of industry trends and anticipate customer needs
• Set priorities for multiple projects
• Ensure front‑end product design is successful
• Ability to write scripts for demos and demonstrate on‑stage product features
• Identify patterns in complex datasets and develop practical models

• Develop a global product domain strategy (project level)
• Plan product launches considering the overall Michaels product/tech roadmaps, retail industry, calendar anticipated customer reactions, etc.
• Drive product lifecycle from requirement definitions, research, UX/UI designs, establishing KPIs, technical specs, and development, to launch activities and post‑launch metrics analysis and iterations.
• Create opportunity assessments and global ROI calculations for proposed strategies in their domain
• Identify corner cases astutely
• Steer technical designs toward architectural patterns and high reliability
• Understand and manage risks and dependencies
• Deliver high‑quality products with upfront risk assessments and mitigation strategies
• Lead data analysis for their domain
• Evaluate global impact by creating a hypothesis, executing tests, and analyzing results

• Collaborate with product development and engineering team leads and engineering to consistently manage multiple products to planned milestones with high quality
• Actively track key milestones across multiple programs and maintain accountability for cross‑functional teams
• Collaborate across boundaries to build strategic relationships and achieve common goals
• Work collaboratively with the Business Team and manage expectations of scope and requirements

• Drives adoption of best practices across the organization.
• Champion change agent for continuous improvement
• Ability to lead and build customer engagements and relationships
• Resolve cross‑organizational conflict without escalation.

None specified.

• Bachelor’s Degree in Computer Science or Business

• Experience in taking a product from ideation to execution and successful delivery.
• Demonstrated ability to build out and establish an agile digital product practice in collaboration with UX and Engineering
• Fluent in navigating Atlassian products, such as JIRA for ticket workflow and Confluence for documentation and requirements gathering, etc.
• Excellent technical skills
• Excellent written and verbal communication skills, including an engaging presentation style
• Experience in communication to VP and C+ level:
  Tech, Business, Finance/Corp

• 6‑7 years of product management experience in a related industry (digital / e‑commerce is preferred)

• Exceptional customer service, listening, problem‑solving, and interpersonal skills
• Have a solid understanding of how core technologies are utilized in their product domain and are fluent in the pros and cons of technical alternatives

Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together.

Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable…