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Director of Operations – Plaintiff Law
Job in
Irving, Dallas County, Texas, 75084, USA
Listed on 2026-07-13
Listing for:
Jobtailor
Full Time
position Listed on 2026-07-13
Job specializations:
-
Management
Operations Management
Job Description & How to Apply Below
- Oversee daily operations across intake, pre‑litigation, records, demands, case management, and support teams
- Build, document, and enforce SOPs for firm workflows
- Manage staff performance, accountability, workload distribution, and training
- Track KPIs including lead conversion, settlement cycle time, demand readiness, and operational efficiency
- Improve communication between intake, case managers, vendors, and leadership
- Monitor case management systems, task completion, and file quality
- Identify operational bottlenecks and implement process improvements
- Manage vendors including marketing agencies, records providers, call centers, and software systems
- Assist leadership with staffing forecasts, operational planning, and budgeting
- Help maintain high client satisfaction and reduce client complaints
- Prepare operational reports and performance updates for ownership
- 5+ years of law firm operations or legal operations experience
- 3+ years in plaintiff personal injury strongly preferred
- Strong understanding of Texas PI workflow from intake through settlement/litigation support
- Experience managing teams in a high‑volume environment
- Experience with legal case management software and KPI reporting
- Strong leadership, communication, and organizational skills
- Ability to enforce accountability and improve team performance
- Bilingual English/Spanish is a plus
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