Operations Manager - East Texas​/Lafayette

Location(s):
East Texas / Lafayette

Job Schedule:

Full-time

Education Requirement:
Bachelor's

Sponsorship:
No

Come Drive Innovation with Us. We are currently looking for a Fixed Operations Manager to join our team in East Texas / Lafayette
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• Assesses accessories, parts, and service operations through routine contact and site visits by utilizing the 5 Mindsets approach (Convenience, Quality, Competitiveness, Transparency, and Friendliness) to build a consumer value proposition.
• Coordinates and aligns on Aftersales Core Processes. Actively delivers training and program implementation by recommending NNA supporting tools, technologies, and proven service processes (Initiation, Reception, Communication, Delivery, and Follow up).
• Works with the Regional Aftersales Manager (RAM) to monitor levels and amount of service staff expertise and training. Actively promote Technician Certification training and supports recognition and achievements.
• Reviews and monitors marketing and advertising plans for dealerships and assesses the current effectiveness of their efforts. Aligns dealership marketing, CRM, Social, website, eCommerce, and BDC platforms with NNA National and Regional marketing initiatives.
• Recommends, supports, and executes the use of NNA tools and technologies, tablets, and marketing platforms. Introduces new marketing programs and techniques. Demonstrates potential positive impact to dealerships' financial statements to achieve dealership 'buy-in' and support. Routinely reviews APS sales reports demonstrating the success or failure of marketing efforts and expenditures.
• Understands other external consultant's services currently utilized or considered by the dealership. Encourages use of Nissan/Infiniti approved parts vendors to improve dealer costs and supply. Demonstrates the business case for Nissan/Infiniti programs and advises on comparisons. Develops advertising and promotion plans to counter negativity resulting from any warranty issues.
• Dealer Profitability
• Performs dealer financial statement and operational analysis to identify and recommend performance improvement opportunities in the areas of process, throughput, capacity, staffing, facilities, sales effectiveness, marketing, and industry best practices. Utilizes Key Ratio management to align with NNA and industry benchmarks. Implements consultative sales techniques to develop, present, and implement action plans to drive key growth KPIs.
• Improves sales effectiveness through reviewing relevant NNA and industry benchmark data to uncover sales/profit opportunities in accessories, service lane commodity sales, internal, and wholesale. Identifies and actively develops dealer engagement in Parts, Wholesale and Accessory business.
• Routinely reviews APS performance reports with Dealer Principal and functional management regarding APS operations and compliance with company standards and agreements. Monitors cash flow, inventory, and capital as pertains to APS. Questions accuracy and accounting if needed. Assists AGM and dealership management to improve financial strength through increased APS sales and operations. Works with Dealer Principal to establish goals to improve Fixed Absorption Rate and ROS, and identifies plans to achieve them.
• Identifies and evaluates human resource issues in dealerships. Assesses staffing levels, competencies, and training needs. Advises and assists management with correcting management and staff performance through plans for documentation, feedback, coaching, and training. Identifies causes for high levels of staff turnover and addresses issues with an appropriate level of management.
• Educates and enlightens dealership personnel on current incentive programs for customers, sales associates, and dealerships. Assists management with the implementation and proper applications of programs. Ensures that they comply with rules and requirements for incentive payments. Analyze reports and sales results and demonstrate programs' financial impacts on dealerships to management.
• Monitors parts inventories and understands dealership tracking systems. Ensures inventory control and levels are efficient to provide timely service for customers. Ensures that service operations are ready to support commercial vehicles, fleet vehicles, electric vehicles, and other specialty lines. Supports and encourages NNA Technologies in parts inventory management and sales operations.
• Evaluates and analyzes dealership sell-out and sell-in data and onsite inspections to determine dealership parts loyalty. Identifies roadblocks and develops action plans to improve dealership profitability, sales effectiveness, and client retention through brand loyalty.
• Coordinates with DTM's and DTM Management on analysis of quality of customer interface and service practices in dealerships' P&S operations. Participates in CSI-focused reviews and addresses identified issues with dealerships. Identifies and clones best practices. Develops action plans with dealerships to…