General Manager – Heavy Rentals

General Manager – Heavy Rentals

Department: Machine Division (MAC)

Employment Type: Full Time

Location: Irving-Las Colinas

The Heavy Rental General Manager is responsible for setting and achieving the Machine Division Heavy Rental Fleet’s short and long‑term strategic plans in alignment with the company’s Vision, Mission, and Values. The successful candidate will demonstrate strong strategic planning and tactical execution skills, with a passion for personal and team development that leads to successful outcomes for internal and external customers.

The Heavy Rental Fleet delivers value to customers through short‑term rentals, and returns to stakeholders through rental fleet asset management. The General Manager is responsible for customer‑service process development and execution, fleet asset management including planning, acquisition, and disposition, and maintenance processes and management. An intimate understanding of rental fleet customer service, asset management, and a collaborative approach within dealer sales and service operations is required.

• Demonstrate alignment with the company’s mission and core business values
• Collaborate with key internal and external resources
• Participate in ongoing self‑development
• Execute positive business results

• Hire, develop, evaluate, and influence effective and consistent productivity and teamwork to ensure the delivery of Legendary Customer Service (LCS)
• Model, promote, reinforce, and reward the consistent use of HOLT’s Values‑Based Leadership (VBL) tools and processes to ensure alignment with our Vision, Values, and Mission
• Understand customer needs in Heavy Rental and execute a strategy to build value for customers and return for stakeholders
• Lead the Heavy Rental Fleet’s operational processes in customer service delivery, fleet asset management, and fleet maintenance
• Maintain and grow collaborative relationships across Machine sales and Service, Texas First Rentals, SITECH, the Caterpillar dealer network, and with customers
• Hire, train, develop, evaluate, and manage the human resources of the Heavy Rental Fleet to consistently exceed customer service, rental revenue, and return on investment targets
• Work safely always and adhere to all applicable safety policies, company policies, procedures, and standards
• Perform other duties as required

• Strong rental fleet asset management knowledge required
• Cross‑functional experience within dealership operations including Sales, Product Support, and Services delivery, and the ability to align teams to achieve business objectives
• Knowledge of business and management principles involved in strategic planning, resource allocation, leadership technique, and coordination of people and resources
• Critical thinking skills to use logic and reasoning to identify strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
• Excellent oral and written communication skills and ability to present formally before both small and large groups
• Excellent interpersonal and customer service skills
• Strong data analytical skills
• Excellent self‑management, multi‑tasking, and organizational skills
• Ability to work with all levels of personnel within the organization and customer operations
• Ability to understand the implications of new information for both current and future problem‑solving and decision‑making
• Knowledge and experience with economic and accounting principles and practices, including invoicing, credit management, financial markets, banking, and the analysis and reporting of financial data
• Ability to perform mathematical computations such as percentages, fractions, addition, subtraction, multiplication, and division quickly and accurately
• Ability to work independently and effectively within a team in a fast‑paced, high‑volume environment with emphasis on accuracy, timeliness, and achievement of goals
• Strong listening and questioning skills to effectively understand verbal and non‑verbal communication, including the unsaid messages of others
• Advanced computer skills to include Excel, Word, PowerPoint, Sales Force, and Microsoft Dynamics