Program Manager - In Store Retail Operations

Program Manager - In Store Retail Operations

Location:

Irving,TX

Duration:

12

Months + Extension

Hourly Rate:

Depending on Experience (DOE)

Work Authorization:

We are seeking an experienced Program Manager with a strong retail background to join our dynamic team. In this role, you will manage complex engagements, lead cross‑functional teams, and ensure the successful delivery of large‑scale retail technology initiatives. Your expertise in program management, retail store operations, and retail systems (POS, self‑checkout, etc.) will be essential in driving transformation and innovation for our global clients.

• Bachelor’s degree in a relevant field;
  Master’s degree is a plus.
• 10+ years of overall experience with a minimum of 4 years in program management of complex engagements in the technology industry.
• Mandatory experience in retail Domain, with direct exposure to store operations and retail systems (POS, self‑checkout, merchandising, supply chain, or store infrastructure).
• Demonstrated ability to oversee teams across project management, development, architecture, QA, and Dev Ops.
• Proven track record in managing engagements with offshore teams, particularly Indian offshore development centers.
• Strong ability to deliver high‑impact executive‑level presentations and lead discussions with C‑level and retail operations leaders.
• PMP certification (or equivalent) strongly preferred.
• Excellent communication, interpersonal, and leadership skills.

• A strong sense of accountability for retail project delivery and meeting KPIs.
• Technical understanding of store systems and ability to bridge business operations with IT delivery.
• Commitment to continuous improvement and upskilling within the team.
• Dedication to delivering within budget, timelines, and resource allocations.

• Lead and execute programs across diverse roles, including project managers, product managers, development managers, architects, QA managers, leads, Dev Ops specialists, and more, spanning multiple streams, applications, platforms, and shared services.
• Oversee retail‑focused initiatives, including store operations systems, POS platforms, self‑checkout processes, and other in‑store technologies.
• Demonstrate expertise in managing offshore transitions and engagements, particularly with Indian offshore development centers.
• Drive executive‑level presentations and lead steering committee meetings with CIOs, CTOs, VP Engineering, and senior retail technology stakeholders.
• Leverage strong PMO experience to establish governance, reporting, and risk management frameworks for large‑scale retail programs.
• Ensure project delivery within agreed‑upon KPIs (budget, resource allocation, timelines, and quality).
• Maintain optimal team structure with the required retail and technical skill sets, while supporting workforce upskilling and knowledge sharing.

Cloud Hybrid is an equal opportunity employer inclusive of female, minority, disability and veterans, (M/F/D/V). Hiring, promotion, transfer, compensation, benefits, discipline, termination and all other employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, age, disability, national origin, citizenship/immigration status, veteran status or any other protected status. Cloud Hybrid will not make any posting or employment decision that does not comply with applicable laws relating to labor and employment, equal opportunity, employment eligibility requirements or related matters.

Nor will Cloud Hybrid require in a posting or otherwise U.S. citizenship or lawful permanent residency in the U.S. as a condition of employment except as necessary to comply with law, regulation, executive order, or federal, state, or local government contract.