Director Routing & Logistics

Overview

The primary responsibility of the Director Routing & Logistics (DRL) is to increase the profitability of the Services & Solutions organization. The DRL leads the Routing & Logistics team in providing efficient and cost‑effective logistics routing to drive on‑time service for customers.

• Strategic Focus – Resolves problems effectively through distribution and data analysis expertise.
• Distribution Excellence – Applies processes, technology and tools that ensure the optimal distribution of services from branches to customers in terms of cost and value.
• Communication – Communicates complex technical information clearly and concisely to audiences with varying technical aptitude.
• Customer Service – Inspires a customer‑service focused culture for internal and external stakeholders.

• Oversee all aspects of service routing using Omnitracs technology for approximately 400 routes, providing about 1,700 services per day.
• Lead and develop the logistics team, adhering to core values:
  Customer Service, Safety & Compliance, Commitment to the Environment, and Continuous Improvement.
• Measure daily performance against key performance indicators and drive improvement, focusing on order density and miles per stop.
• Maximize on‑time performance while minimizing missed services through creative routing and resource management.
• Partner with IT and Operations to implement and exploit routing technology and ERP systems.
• Develop metrics to measure productivity, service, and expenses, continuously improving those metrics.
• Collaborate with Field Operations leadership to identify opportunities, recommend best practices, and implement plans to enhance operations and regional performance.
• Analyze areas for improvement in routing—including customer service windows, resource needs, route efficiency, fill rates, and overtime reduction—and work with senior leadership to remove obstacles.
• Improve department initiatives through process simplification and effective communication across functional departments.
• Lead the company’s continuous improvement efforts to drive operational efficiency and customer responsiveness through routing optimization and future service‑management technology.

• Expertise in data gathering, manipulation, and interpretation to support business planning and strategy.
• Deep knowledge of routing practices and software.
• Advanced proficiency with Microsoft Excel.
• Strong analytical and data mining skills.
• Demonstrated business and financial acumen.
• Excellent written and verbal communication skills.
• Strong bias for action and self‑motivation.
• Ability to lead and motivate a high‑performance team.

• Leadership experience in routing and logistics with knowledge of transportation routing systems, preferably Omnitracs.
• College graduate (BS) in business, supply chain, operations management, or related major.
• Advanced degree is a plus.
• Experience with data mining is a plus.

• No special physical requirements.
• General office conditions.
• Some light lifting and bending.
• Periods of sitting.
• Moderate travel (up to 25%).