IT Operations Project Manager

Job Summary

Our client, a leading retail & consumer goods provider, seeks an IT Operations Project Manager. The manager will support IT Operations by managing enterprise infrastructure projects from planning through implementation and closeout, coordinating cross‑functional technical teams, vendors, and stakeholders to deliver Service Now initiatives. The role may also support related network, compute, storage, cloud, and data center consolidation efforts as priorities evolve.

• Be hands‑on in project execution and comfortable engaging in technical infrastructure discussions while focusing on project management, coordination, governance, and delivery.
• Manage assigned infrastructure projects from initiation through closeout.
• Take ownership of active projects already in progress and ensure continuity of execution.
• Collaborate with senior leaders and team members to develop and maintain project schedules, milestones, RAID logs, action items, and status reports.
• Lead project meetings, working sessions, implementation planning, and status reviews, documenting and sharing minutes or outcomes of sessions.

• Ability to understand technical concepts without performing hands‑on engineering work.
• Ability to manage dependencies, facilitate decisions, challenge assumptions, and maintain credibility with engineers, architects, vendors, and leadership stakeholders.
• Strong facilitation, meeting leadership, organization, and follow‑through skills.
• Excellent written and verbal communication skills.
• Ability to translate technical discussions into business‑friendly updates.
• Proficiency with Microsoft Project, Microsoft Teams, Smartsheet, Jira, or similar project management tools.

• Proven experience managing enterprise projects.
• Experience managing multiple concurrent work streams and technical dependencies within the same or multiple projects.
• Experience coordinating cross‑functional technical teams and third‑party vendors in large, complex enterprise environments.
• Experience managing RAID logs, project schedules, status reporting, implementation plans, and stakeholder communications.
• Experience taking over projects already in flight and quickly establishing ownership.
• Service Now project management experience (required) and technical experience (a plus).

• Proven experience with Service Now projects, with experience reflected in resume.
• Ability to join active projects in progress and quickly establish ownership, maintain execution continuity, and provide clear project governance and communication.

Location:

Irving, Texas (Hybrid, 4 days a week).

• Pay Range (est.): $36.00–$52.00 per hour.
• Medical, Dental, & Vision insurance plans.
• Employee‑Owned Profit Sharing (ESOP).
• 401(k) offered.
• We comply with local wage minimums.