General Manager - Heavy Rentals

Job Overview

The Heavy Rental General Manager is responsible for setting and achieving the Machine Division Heavy Rental Fleet's short and long-term strategic plans in alignment with the company's Vision, Mission, and Values.

The successful candidate will demonstrate strong strategic planning and tactical execution skills, with a demonstrated passion for personal and team development leading to successful outcomes for internal and external customers.

The Heavy Rental Fleet delivers value to customers through short term rental, and return to stakeholders through rental fleet asset management. The General Manager is responsible for Heavy Rental customer service process development and execution, rental fleet asset management including fleet planning, acquisition, and disposition, and rental fleet maintenance processes and management. An intimate understanding of rental fleet customer service, rental fleet asset management, and a collaborative approach within dealer sales and service operations is required.

The incumbent in this position is expected to model the following practices daily:

• Demonstrate alignment with the company's mission and core business values
• Collaborate with key internal/external resources
• Participate in ongoing self-development
• Execute Positive Business Results

• Hires, develops, evaluates, and influences effective and consistent productivity and teamwork to ensure the delivery of Legendary Customer Service (LCS)
• Models, promotes, reinforces, and rewards the consistent use of HOLT's Values Based Leadership (VBL) tools, models and processes to ensure alignment with our Vision, Values, and Mission
• Understands customer needs in Heavy Rental and executes a strategy to build value for customers and return for stakeholders
• Leads the Heavy Rental Fleet's operational processes in customer service delivery, fleet asset management, and fleet maintenance
• Maintains and grows collaborative relationships across Machine sales and Service, Texas First Rentals and SITECH, the Caterpillar dealer network, and with customers
• Hires, trains, develops, evaluates and manages the human resources of the Heavy Rental Fleet to consistently exceed customer service, rental revenue, and return on investment targets
• Works safely always and adheres to all applicable safety policies; complying with all company policies, procedures, and standards
• Performs other duties as required

• Strong rental fleet asset management knowledge required
• Cross functional experience within dealership operations including Sales, Product Support, and Services delivery and the ability to align teams to achieve business objectives
• Knowledge of business and management principles involved in strategic planning, resource allocation, leadership technique, and coordination of people and resources
• Critical thinking skills to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
• Excellent oral and written communication skills and ability to present formally before both small and large groups
• Excellent interpersonal and customer service skills
• Strong data analytical skills
• Excellent self-management, multi-tasking, and organizational skills
• Ability to work with all levels of personnel within the organization and customer operations
• Ability to understand the implications of new information for both current and future problem-solving and decision-making
• Knowledge and experience with economic and accounting principles and practices, including invoicing, credit management, the financial markets, banking and the analysis and reporting of financial data
• Ability to perform mathematical computations such as percentages, fractions, addition, subtraction, multiplication, and division quickly and accurately
• Ability to work independently and effectively within a team in a fast-paced, high-volume environment with emphasis on accuracy, timeliness, and achievement of goals.
• Strong listening and questioning skills to effectively understand verbal and non-verbal communication. Ability to listen to and understand information and ideas presented through spoken…