Customer Service Manager
Job in
Irving, Dallas County, Texas, 75084, USA
Listed on 2026-07-20
Listing for:
Jobtailor
Full Time
position Listed on 2026-07-20
Job specializations:
-
Management
Client Relationship Manager, Account Manager -
Customer Service/HelpDesk
Client Relationship Manager, Customer Success Mgr./ CSM, Account Manager
Job Description & How to Apply Below
Responsibilities
- Train Team Leads to build a high‑performing, positive team environment to provide top‑notch customer service.
- Manage the daily activities of various Customer Service departments.
- Evaluate team procedures and identify areas for improvement.
- Review performance reports and suggest ways to increase efficiency.
- Resolve escalated customer issues promptly.
- Bachelor’s degree.
- 3+ years of customer service management experience.
- Demonstrated ability to effectively coach and develop a high‑performing team.
- coaching
- team development
- customer service
- performance evaluation
- problem resolution
- efficiency improvement
- leadership
- team management
- communication
- interpersonal skills
- Bachelor's degree
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