Health & Community Navigator Supervisor

Position Summary (Purpose of Job):

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

The Health & Community Navigator Supervisor (M2) provides day-to-day leadership for Health & Community Navigators supporting employees across Distribution Centers,helping ensure consistent execution,strong field support, andreliableprogramoperations.

This rolesupportsthe team through changingsitepriorities,resolving day-to-day operational issues, andusesfield insights to recommend practical improvements that strengthen care delivery, associate engagement, andworkflowefficiency.

The supervisorusesdata,reporting tools,and available technology to streamline workflows, improve reporting accuracy,identify trends, and support consistent, repeatable processes.

Thisindividualmusthavedatasavviness, with the ability to interpret performance results and recommend changes that improve outcomes.

The supervisor manages program-related travel, supplies, and expenses within approved budget ranges, monitors spend and supports responsibleresourceuse.

The supervisordemonstratesprofessionalpresence andclearcommunication skills while partnering with site leaders, HR,internal partners, and community partners. The role is expected to be in the field with the team, modeling best practices,identifying improvement tactics, responding tosite-leveloperationalneeds, andsupportingprogram value, efficiency, and results.

• Provide direct leadership and accountability for Health & Community
• Navigators tosupportconsistent execution, associate engagement, andteam performance.

• Set clear team priorities, role expectations, service standards, and performance goals aligned to programobjectivesand business needs.

• Coach Navigators through regular 1:1s, field observation, onboarding, and real-time feedback to improve consistency, confidence, and impact.

• Lead team meetings, knowledge sharing, and professional development activities that translate lessons learned into repeatable best practices.

• Use data, associate feedback, and site-level insights toidentifyopportunities, close performance gaps, and strengthen service delivery.

• Support career development, engagement, and retention by building capability, reinforcing accountability, and recognizing high-impact performance.

• Address performance concerns throughtimelycoaching, development planning, and corrective action processes when applicable.

Manage day-to-day program execution, resolve operational issues, and usedata, available technology, and process improvement tosupportefficiency, care delivery impact, and consistent program performance.

• Monitor operational performance, key program metrics,utilization trends, associate needs, and site-level results toidentifyrisks and opportunities.

• Interpret data and recommend practical next steps to support care navigation, workflow efficiency, associate experience, and consistent service delivery.

• Use available tools, dashboards, and reporting processes to streamline documentation, reduce manual work, andsupporttimelyfollow-up.

• Resolve daily operational issues, staffing changes, workload shifts, and urgent business needs whilemaintainingservice continuity and quality.

• Review documentation, activity tracking, and reporting for accuracy, consistency, compliance, and readiness for manager or stakeholder review.

• Manage program-related travel, supplies, and expenses within approved budget ranges to support responsible resource use and operational discipline.

• Prepare concise operational updates and performance insights thatsummarizeimpact,resource use, risks, and recommended actions for manager or leader review.