Senior Manager of Program Management

Summary:

The Senior Manager of Program Management is responsible for leading a team of Program and Project Managers while overseeing a portfolio of strategic initiatives that deliver business value, operational excellence, and technology transformation. This leader drives cross-functional execution across Product, Engineering, Operations, Customer Experience, and Corporate Functions to ensure successful delivery of complex programs aligned to organizational priorities. The role requires a highly strategic yet hands‑on leader who can establish governance, manage dependencies, remove obstacles, drive accountability, and provide executive visibility into program performance.

The Senior Manager serves as a trusted partner to senior leadership, translating business objectives into executable plans while developing a high‑performing program management organization.

• Own and manage a portfolio of strategic business and technology programs.
• Partner with executive leadership to translate organizational goals into program roadmaps and execution plans.
• Establish portfolio governance practices, prioritization frameworks, and investment recommendations.
• Ensure alignment between program objectives, business outcomes, and company strategy.
• Lead annual and quarterly planning processes for assigned portfolios.

• Drive successful delivery of large-scale, cross-functional initiatives from concept through implementation.
• Manage scope, schedule, budget, dependencies, risks, and resource allocation across multiple programs.
• Define success metrics and monitor progress against business and operational objectives.
• Identify execution risks early and drive mitigation and resolution plans.
• Ensure programs are delivered on time, within budget, and achieve intended outcomes.

• Lead, coach, and develop a team of Program Managers and Project Managers
• Establish clear performance expectations and accountability measures.
• Create career development plans and succession strategies for team members.
• Foster a culture of collaboration, ownership, transparency, and continuous improvement.

• Design and operate executive-level governance forums, steering committees, and operating reviews.
• Develop executive dashboards, status reporting, and business reviews.
• Provide regular communications to leadership regarding program health, risks, dependencies, and achievements.
• Ensure decisions, commitments, and action items are documented and tracked to completion.

• Partner closely with Product Management, Engineering, Operations, Security, Compliance, Finance, and Vendor Management teams.
• Facilitate alignment across diverse stakeholders with competing priorities.
• Resolve organizational barriers and drive consensus among leadership teams.
• Influence without authority across multiple functions and business units.

• Establish and continuously improve Program Management Office (PMO) practices, standards, and methodologies.
• Implement best practices for planning, risk management, resource management, and delivery governance.
• Introduce data-driven decision making and process improvement initiatives.
• Leverage Microsoft 365, Planner, Power BI, Copilot, and project management tools to improve visibility, efficiency, and execution.

• Expert knowledge of program and portfolio management practices.
• Strong business acumen and strategic thinking capabilities.
• Exceptional executive communication and presentation skills.
• Advanced risk, dependency, and financial management skills.
• Ability to influence senior leaders and drive organizational alignment.
• Strong analytical and problem-solving capabilities.
• Experience leading change management and organizational transformation.
• Proficiency with Microsoft Project, Planner, Azure Dev Ops, Jira, Power BI, and Microsoft 365 platforms.
• Drives Results
• Strategic Mindset
• Organizational Agility
• Customer Focus
• Builds Effective Teams
• Develops Talent
• Influences Across Boundaries
• Decision Quality
• Manages Complexity
• Communicates Effectively
• Accountability
• Continuous Improvement

• Bachelor’s degree in Business, Engineering, Computer Science, Information Technology, or related field.

• 10+ years of program and project management experience.
• 5+ years of people leadership experience managing managers and/or senior program managers.
• Experience leading large-scale technology, product, operational, or transformation programs.
• Proven experience managing multimillion-dollar initiatives and complex stakeholder environments.
• Experience presenting to executive leadership and steering committees.

• Master’s degree preferred.

• PMP (Project Management Professional)
• PgMP (Program Management Professional)
• Lean Six Sigma Certification