Vice President- Key Account Management (Airline

Since 1942, Sky Chefs has taken culinary excellence to new heights. As a trusted partner to the nation’s leading airlines and retailers, we proudly deliver millions of meals and exceptional service experiences every year across 43 sites throughout the United States. Built on a legacy of operational excellence, culinary expertise, and continuous innovation, we are committed to setting the industry standard in aviation culinary, airline services, last-mile logistics, and retail commerce.

From the kitchen to the runway, our teams work together to deliver quality, reliability, and service at every altitude. Our people are the heart of everything we do. At Sky Chefs, a career is more than a job – it’s an opportunity to grow, lead, and make an impact in a fast-paced, team-driven environment. Join America’s first, foremost, and finest and take your career to new heights.

Role Purpose Statement

About Us: Join a dynamic and forward-thinking culinary leader on a transformational journey! We are committed to digitalization and innovation and are seeking a Vice President of Key Account Management with exceptional relationship building abilities and commercial acumen to drive our success. This is an exciting opportunity to be part of a company that values creativity, strategic thinking, and hands-on execution.

Based:
Headquarters in Irving, TX

Main Accountabilities

Account Management:

• Develop and maintain strong relationships with customers’ at all hierarchical levels, understanding their needs and ensuring their satisfaction.
• Create and execute comprehensive account plans that align with customer objectives and company goals.
• Serve as the primary point of contact for assigned accounts, handling escalated issues and strategic discussions.
• Establish, coordinate and lead regular business review meetings with customers in assigned portfolio

Business Retention and Growth:

• Ensure business retention by consistently delivering value and maintaining high levels of customer satisfaction.
• Identify and pursue opportunities for new business acquisition within existing accounts.
• Develop and implement strategies for up-selling and cross-selling additional products and services to key accounts.
• Coordinate tender processes and develop related negotiation strategies and tactics.
• Lead negotiations to ensure all agreements align with company goals and strategic objectives.
• Maintain a keen understanding of market conditions and competitor activities to inform negotiation strategies.

Strategic and Tactical Balance:

• Drive strategic initiatives to enhance account performance and achieve long-term growth.
• Implement tactical solutions to address immediate customer needs and operational challenges.
• Balance strategic vision with day-to-day execution, ensuring alignment with overall business objectives.

Financial and Operational Performance Management:

• Utilize strong commercial and financial acumen to make data-driven decisions that drive profitability and growth.
• Monitor and analyze key performance indicators (KPIs) to ensure targets are met or exceeded.
• Develop and manage budgets, forecasts, and financial performance metrics for key accounts.

Collaboration and Innovation:

• Work closely with cross-functional teams, including marketing, product development, and operations, to deliver exceptional service to key accounts.
• Foster a culture of creativity and innovation, encouraging team members to propose and implement new ideas.
• Stay informed about industry trends, market conditions, and competitor activities to inform strategic planning.

Leadership and Team Development:

• Build, lead, and mentor a high-performing key account management team.
• Set clear goals and expectations, providing regular feedback and performance evaluations.
• Promote a collaborative and inclusive team environment that values diverse perspectives.

Digital Transformation:

• Champion digitalization efforts to improve customer engagement and streamline processes.
• Collaborate with internal teams to ensure digital solutions are effectively integrated and utilized.

Knowledge, Skills and Experience

• Bachelor’s degree in Business Administration, Marketing, Finance, or a related field; MBA or advanced degree…