NAS Account Management Specialist

Everon Job Opportunity

At Everon, we truly believe that our people are the difference – for our organization, the customers we serve and the communities we protect. With more than 100 locations, a deep national presence, and comprehensive portfolio of solutions and services, our employees are always poised for career advancement and growth.

Develop and secure long-term relationships with National Account Customers. Proactively manage accounts for 1 Touch Plus National Account customers. Perform daily audits to prevent and eliminate potential security issues.

• Perform client care calls to External and Internal customers.
• Ensure accuracy of data in Mastermind.
• Coordinate service, and billing of National Account Customers.
• Prepare formal correspondence in response to customer's questions or concerns.
• Ensure that all customer correspondence is responded to or forwarded to the appropriate department within 24 hours of receipt in the department.
• Track statistical information as needed for the department and compile data into reports that are submitted to management in a timely manner.
• Conduct communication meetings with External and Internal Customers on a regular basis to ensure that changes in policies, procedures and standards are disseminated in a clear and concise manner and are understood by everyone.
• Establish good working relationships with National Account Point of Contacts.
• Perform research and client care calls to National Account holders.
• Utilize dashboards, 1 Reports, and other resources daily to proactively manage account activity and support National Account customers.
• Promote the full product line and services offered by Everon.
• Work with NAM/AVP to provide both oral and written presentations to customers outlining quarterly 1 Touch Report performance, billing systems and applicable services.
• Obtain accurate central station information required for the monitoring and service of the account.
• Assist the installation, service, and billing departments as required.
• Perform daily account audits and updates.
• Make credit adjustments to accounts when necessary.
• Work with the branches and Monitoring department to research and resolve customer issues.
• Evaluate pending service calls daily for assigned customers and work with the appropriate branches to ensure service calls are completed and moved to a "Final QC" status for billing.
• Perform all other duties and projects as assigned.
• Position may require mandatory overtime.

Train and mentor peers, but no direct supervisory duties required.

Knowledge:

• Advanced knowledge of Closed Circuit Television, Access Control, Burglary, Holdup, Fire Alarm and Fire Suppression Systems

Skills:

• Computer skills with expertise in word processing, preferable Microsoft Office and database applications, and advanced presentation skills with proficiency in Power Point.
• Must have good customer service skills and be able to apply tact, diplomacy, reason and logic.
• Must have strong communication skills, including written, to assist internal and external customers.
• Requires skills in business math, interpersonal relations, judgment, and listening.

Abilities:

• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to write reports, business correspondence, and procedures manuals.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry.
• Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Ability to read and interpret applicable documents, materials, policies,…