Director, Program Management

## Director, Program Management Apply remote type:
Hybrid locations:
Irving, Texas, United States of America time type:
Full time posted on:
Posted 7 Days Agojob requisition :
2026057-EC2
** Agency:
** Targetbase    
** Job Function:
** Projects and Performance Improvement    
** Job Subfunction:
** Project and Program Management
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* Job Description:

** As a data-driven, strategic marketing agency, we believe our clients become stronger when they leverage the wealth of information consumers provide every day. At Targetbase, we integrate technology, analytics, creative, digital and strategy to create a better consumer experience, which improves consumer engagement and drives a more profitable outcome for clients.
JOB SCOPE & PURPOSE  The Director - Program Management, is responsible for driving the execution of client programs across the agency from conception through delivery. This includes managing scope and resources, budget tracking, and oversight of project workplans. Overall, this position requires a proactive process-oriented thinker who embraces challenges and rallies teams to ensure program success.
MAIN RESPONSIBILITIES  Primary program management point of contact within the agency for assigned Client Teams and work streams  Works with departments (crafts) across the agency to define, estimate, and align on the overall scope of large programs  Attends weekly internal status meetings, providing support to PMO team members who lead the meeting  Responsible for the project kick meeting with the CoE leads to ensure all parties are fully in agreement in terms of project definition, timing and identification of potential internal or external concerns  Ensures PMO team members are managing the development of project workplans inclusive of all crafts and expected timing broken out by craft  Works with PMO team members to monitor project progress against the timeline, workplan and Statement of Work (SOW)  Addresses and escalates, as needed, variances related to scope, schedule, budget, or quality, ensuring scope changes are internally documented and resolved.  

Proactively communicates potential risks and works with the team to develop mitigation strategies to resolve issues  Regularly communicates updates to account lead to successfully manage client expectations based on the SOW  Defines, develops, and implements processes and best practices for Targetbase. Including rolling out new processes across the agency  Works with CoE leads to ensure staffing accurately reflects the project's scope and associated timelines  If project timing is changed, ensures staffing is updated appropriately  Monitor teams’ weekly time entry and escalates missing time and/or inaccuracies to appropriate Craft leads  Monitors project budget utilization vs revenue recognition vs project % completion and escalates concern to client leads    PERFORMANCE EXPECTATIONS  Effectively manages PMO team members across client accounts  Ensures Client programs are completed on time and within budget  Develops and fosters strong working relationships with internal teams  Has a proactive attitude and is considered a team player by peers and managers  Adheres to established Targetbase standards and ensures compliance with processes  Responsible for process documentation development, review and maintenance.  

Educates the agency on Targetbase’s processes  Effectively communicates with the team to escalate and resolve conflict with positive outcomes  Focuses on solutions versus challenges  Is a problem-solver; makes decisions based on a combination of analysis, experience and judgment  Has strong knowledge of Targetbase’s processes and integrated service offerings. Understands the work performed for the client by each Craft  Able to resolve conflict easily and quickly, reducing organizational and interpersonal issues  Sets a model for high performance through effective planning, teamwork, strong relationships, strong decision-making, and overall professionalism  Committed to the vision and guiding principles of agency and competency    EXPERIENCE & EDUCATION  10+ years of relevant, program or project management experience  Hands-on experience using…