Senior Manager, Customer Support Ops: Lead & Elevate CX
Job in
Irving, Dallas County, Texas, 75084, USA
Listed on 2026-08-25
Listing for:
McKesson’s Corporate
Full Time
position Listed on 2026-08-25
Job specializations:
-
Management
-
IT/Tech
Job Description & How to Apply Below
McKesson is seeking a Senior Manager of Customer Support Operations to lead Tier 1 support, define strategies, and establish standards across the team. You will own intake, triage, escalation, case management, and resolution, partnering with Product Management, Engineering, and Operations.
The role emphasizes data-driven leadership, dashboards, KPIs, AI/automation opportunities, and a culture of accountability and customer focus. Travel up to 15% and potential remote/hybrid/office arrangements.
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
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