Manager, Service Ops

At Otis, we move billions of people every day and maintain the world’s largest portfolio of elevators and escalators. We are looking for a people-focused leader to join our Dallas team as a Manager, Service Ops.

In this role, you will lead a team of field professionals, drive operational excellence, and help deliver exceptional service across a concentrated downtown Dallas territory. Whether your leadership experience comes from field operations, military service, construction, manufacturing, facilities management, transportation, or another service-focused environment, we welcome candidates who can inspire teams, build strong relationships, and achieve results.

Country:
United States of America

Location:

OT423: TD - DALLAS, TX 2421 State Highway 161 Frontage Road, Irving, TX, 75062 USA

You Will Lead, coach, and develop a team of field technicians while fostering a strong safety culture

• Oversee daily service operations across a downtown Dallas territory
• Plan and coordinate field activities to meet customer needs and company standards
• Allocate personnel and resources to support operational priorities
• Support technicians with operational and technical challenges
• Review and authorize repair work while tracking progress to completion
• Partner with field teams to improve performance, communication, and customer satisfaction
• Drive initiatives that enhance efficiency and service delivery

• Champion safety, quality, and compliance across the territory
• Build a high-performing team through coaching, development, and accountability
• Strengthen customer relationships across commercial and residential portfolios
• Monitor operational performance and identify opportunities for improvement
• Manage route effectiveness, workforce utilization, and service quality metrics
• Collaborate with cross-functional partners to resolve issues and deliver results
• Lead change initiatives that support business objectives and continuous improvement

• 5+ years of leadership experience is required
• Proven success leading teams and helping people perform at their best
• Strong communication and relationship-building abilities
• Confidence making decisions in a fast-paced operational environment
• Ability to learn new technologies, systems, and business processes
• A customer-focused mindset and commitment to delivering quality outcomes
• Strong organizational, planning, and problem-solving capabilities
• A valid driver's license and willingness to travel throughout the assigned territory
• Elevator industry knowledge is welcomed but not required
• Familiarity with Salesforce, Power BI, Smartsheets, or similar business tools is an advantage
• Leadership experience from military, construction, transportation, manufacturing, facilities management, field service, or similar industries is highly valued

• Competitive compensation package with annual incentive opportunities
• Long-term career growth with the global leader in the elevator and escalator industry
• 401(k) plan with a generous company match and automatic retirement contribution
• Comprehensive medical, prescription drug, dental, and vision coverage for eligible colleagues and dependents beginning on the first day of employment
• Three weeks of paid vacation plus paid company holidays
• Paid sick leave
• Employee assistance and wellness incentive programs
• Life insurance and disability coverage
• Voluntary benefits including legal, pet, home, and auto insurance
• Birth, adoption, and parental leave benefits
• Adoption assistance
• Tuition reimbursement program
• Peer recognition and service anniversary awards, as well as spot performance bonus opportunities

Work Authorization Given the nature of this position, Otis does not provide employment sponsorship for…