Workers’ Claims Supervisor

The Workers’ Compensation Claims Supervisor is a key leadership role responsible for guiding and overseeing a high-performing claims team in a fast-paced, compliance-focused environment. This position offers the opportunity to combine deep technical expertise in Texas workers’ compensation with hands-on leadership, mentorship, and client engagement. The Supervisor ensures accurate claims handling, regulatory compliance, exceptional service delivery, and continuous professional development of staff, while serving as a trusted resource for clients and internal partners.

This is an ideal opportunity for an experienced claims leader who thrives in an in-office setting, values accountability and collaboration, and enjoys driving both operational excellence and team success.

Supervise, mentor, and support Claims Examiners, Claims Assistants, and administrative staff

Monitor attendance, performance, evaluations, and address disciplinary matters as needed

Review claims activity, including initial reviews, ongoing case management, delays, and denials

Approve reserve changes up to $250,000 and payments up to $10,000 in accordance with internal guidelines

Conduct comprehensive file reviews to ensure compliance with Texas workers’ compensation laws, client requirements, and internal procedures

Coordinate and lead training sessions related to regulatory updates, internal policies, and best practices

Ensure caseloads are appropriately staffed, balanced, and managed efficiently

Approve priority payments and sign checks as required

Respond professionally and promptly to claimant, vendor, and client inquiries or concerns

Monitor vendor performance and recommend or implement panel adjustments as necessary

Ensure all client servicing instructions are consistently followed

Provide coverage for claims examiners during absences or vacancies

Prepare, review, and evaluate monthly client reports

Facilitate and participate in internal and external audits

Conduct and document educational and training sessions for internal teams and external stakeholders

Attend client file reviews and meetings as needed

Collaborate with leadership and sales/service teams on RFPs and client service initiatives

Adhere to Supervisor Best Practice Guidelines

Perform additional duties as assigned to support operational and organizational goals

High School Diploma or GED

Minimum of 5 years of supervisory experience within workers’ compensation claims

Strong working knowledge of Texas workers’ compensation statutes and regulations

Solid understanding of medical terminology

Proven experience supervising claims staff in a high-volume environment

Bachelor’s degree in a related field

Experience handling Texas public entity and school district claims (highly preferred)

Strong analytical and problem-solving capabilities

Ability to manage diary systems, prioritize workload, and meet strict deadlines

Excellent written and verbal communication skills

Ability to clearly explain complex claims information to claimants, clients, and staff

Proficiency in Microsoft Word and Excel

Demonstrated ability to manage and mentor employees with varying experience levels

Strong interpersonal, leadership, and coaching skills

Ability to manage stress, multitask effectively, and maintain focus in a deadline-driven environment

Positive, professional attitude with a strong sense of urgency and accountability

This opportunity is with a well-established organization specializing in workers’ compensation and claims administration services. The organization is committed to regulatory excellence, client satisfaction, and fostering a collaborative, professional work environment that supports growth, leadership development, and long-term career success.