Manager - Software Quality Engineering

Support Center - Irving
The Manager - Software Quality Engineering is responsible for ensuring that quality standards are met on all materials coming into the warehouse and all products going to customers. This position plays a critical role in establishing and ensuring adherence to shop quality standards, procedures, techniques and continuous improvement. The LQAC works directly with internal and external suppliers, QACs at other facilities and corporate QA personnel.

They are also a key driver of resourcing, troubleshooting, root cause analysis and participating in continuous process improvement/lean manufacturing project initiatives. Attendance, as scheduled, is an essential function of this job.

• Develops, implements, communicates and maintains the company’s Quality Management System (QMS). Formulates and manages the development and implementation of goals, objectives, policies, procedures and systems pertaining to the QMS and ensure that the established objectives are communicated to all team members and that advances or declines in achieving those goals are also regularly reported.
• Sets up and maintains controls and documentation procedures including Standard Operating Procedures (SOPs) and Setup Parameters. Organizes documents into an easy to use and fast retrieval system so team members can find procedures quickly and conform to requirements.
• Explains quality process compliance to others using a variety of instructions furnished in written, oral, diagram or schedule form to help others understand, follow and conform to established best practices. Conducts root cause analysis as needed.
• Serves as the company’s liaison to assembly plant peers (QACs) and ensures the execution of corrective action and compliance with company specifications.
• Participates in weekly sourcing team and CAF staff meetings.
• Notifies production leadership and GM immediately of nonconformity.
• Prepares and presents a quarterly quality report for leadership team review. Obtains feedback from team member meetings and other such interactions and incorporates the action in moving the quality program forward.
• Maintains master control samples and step samples in a clean and protected environment.
• Builds and maintains good working relationships with assembly plant peers and all internal manufacturing team members and managers.
• Cross-trains into other positions and provides support to other production teams and functions as needed.

• Bachelor's degree, or equivalent experience

• Must be proficient in MS Word and Excel and production database systems

• 7-8 years quality assurance experience
• Manufacturing with specific focus on wood finishing, chemicals and/or quality control experience in a manufacturing environment

• Must be detailed oriented and accurate.
• Must have a keen sense of urgency.
• Must have strong verbal communication and interpersonal skills including coaching, collaborating, and providing constructive feedback.
• Must be able to critically analyze problems and develop effective solutions.
• Must be able to manage multiple priorities/projects simultaneously and the flexibility to work overtime when needed.

• BA/BS - Business, Engineering, or other applicable course of study

Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.

Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at (1800-MICHAEL).

Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together.