DFWSS; Irving - Production Lead

About the Company

Joe V’s Smart Shop is a Division of H-E-B, the largest independent food retailer in Texas. Joe V’s operates 9 stores throughout the Greater Houston area, generating over 320 million dollars in annual sales. Joe V’s offers lower prices and higher wages to create opportunities for customers and partners to live enriched lives.

Job Summary: As a Joe V's Production Lead you will supervise, schedule, train and coach Production Team Partners while ensuring productivity, safety, sanitation levels, quality control, and ordering product, supplies and ingredients for production. You'll perform all job responsibilities with a sense of ownership and team approach.

• Applies experience and knowledge to support the Store and Department in Manager's absence
• Leads a team in efficient day-to-day operations and a constant workflow
• Delegates / directs work; assists with setting department-related expectations (e.g., ORT, wrap, safety, sanitation, 5s); motivates Partners; may coach and/or provide feedback; may help with department work schedules
• Trains new partners on production processes
• Ensures compliance with company, Store, and department policies and procedures
• Assists in all technical areas such as scanning, as needed
• Handles Customer, Partner, and sanitation issues according to guidelines; escalating to management as needed
• Troubleshoots / reports equipment issues
• Ensures adequate levels of product and supplies for day-to-day operations
• Serves as a central contact between the Manager and other Production Team Partners
• Performs Department and cross-functional duties as needed
• Role models / fosters excellent customer service

• Responsible for ordering product and ingredients for production area; assists with loads, unloads, and moves product
• Execute and ensure compliance of Fresh Production Planner
• Ensure all production processes are followed to minimize shrink and ensure quality control
• Ensure tag to tag integrity for production planograms
• Ensure First In / First Out and dating of salesfloor items & bulk production process is followed
• Ensures wareroom and wrap areas are organized

• Practices safety awareness
• Oversees production area sanitation standards are met
• Ensures compliance with department SOPs
• Cleans and sanitizes sales floor, display cases, prep areas, and equipment
• Complies with department / Store operating procedures and federal / state regulations

The responsibilities and essential functions outlined above describe the general nature and level of work assigned to this position. This is not an exhaustive list of all duties, responsibilities, and skills required. Duties and responsibilities may be modified at any time based on business needs. Employees may be required to perform other job-related tasks as requested by their supervisor, subject to reasonable accommodations.

• 18+

• 6+ months of related experience
• Experience working in a fast-paced, high volume environment

• Strong working knowledge of assigned department(s) or area(s)
• Understanding of basic financial workings of assigned department, and how to drive profitability
• Advanced customer service skills
• Strong verbal / written communication and interpersonal skills
• Conflict resolution and influencing skills
• PC skills
• Ability to provide feedback on department procedures
• Ability to be flexible in adjusting priorities
• Ability to manage multiple priorities and shift focus between tasks
• Ability to work a flexible schedule
• Proficiency in Scanner and Business Center duties and skills

• Completion of job skills training, compliance-related training, and divisional orientation

• Function in a fast paced, retail environment, in detailed and precise tasks
• Work with Customers, staying attentive to their needs
• Safely maneuver around moving mechanical parts
• Constantly reach at waist, grasp
• Frequently stand, walk, and use fine motor movements
• Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, climb stairs, pivot, twist,…