Production Supervisor - N Irving

Position Summary

Under the direction of the Team Leader, the Production Team Leader oversees all aspects of textile and hard goods production. Primary duties include meeting production quotas, researching and familiarizing oneself with incoming items and brands, pricing donated goods, and training and developing staff.

• Supervise and coordinate established policies involving producing and shipping textile products and hard goods (miscellaneous).
• Responsible for training and developing processors to ensure exceptional donor service and adherence to Goodwill Dallas policies and procedures.
• Supervise donation attendants and processors in the receipt of inventory, stock rotations, color rotations, scheduled markdowns, and transfer of stock in accordance with the organization’s procedures within assigned areas.
• Assist with employee performance reviews annually and have the Team Leader review the evaluation before it is given.
• Address minor disciplinary infractions or absentee policy with approved documentation.
• Assure that production quotas are met; responsible for the quality and quantity of textile and hard goods (miscellaneous) produced.
• Research and familiarize oneself with incoming items and assign appropriate costs based on best practices.
• Work in collaboration with the Assistant Team Leader to ensure production quotas are met monthly.
• Responsible for staff compliance with the Consumer Product Safety Commission (CPSC) and procedures for public protection.
• Responsible for ensuring all hazardous materials are properly handled and staff is trained on handling these materials.
• Assist with writing schedules and monitoring production department hours to ensure a cost‑effective operation.
• Promote good housekeeping, security, and safety practices; ensure all back‑room areas meet 5S standards.
• Inspect equipment (forklift, stacker, baler, etc.) used in the production area to ensure proper function.
• Identify maintenance concerns and enter them into the work order system within 24 hours.
• Responsible for updating the production whiteboard daily to ensure accurate reporting and production goals.
• Communicate and collaborate effectively with other departments to ensure merchandise is placed on the sales floor promptly.
• Maintain the 5S Audit Program regarding Kaizen.

• Provide inter‑departmental training as appropriate.

• Ability to adhere to the organization’s core principles.
• Knowledge of textile, hard goods, and new goods articles related to quality and classification.
• Knowledge of production, inventory, and quality control; ability to compile and analyze data for reporting systems.
• Ability to work independently with minimal instruction or direction from supervisor.
• Maintain a proper and professional attitude when interacting with customers, clients, and co‑workers.
• Ability to use Outlook, Word, and Excel.

High school education or equivalent is required. A minimum of three (3) years supervisory experience is required. Preference for previous retail and/or stock handling experience, experience working with people who have disabilities, and prior Goodwill experience.

Level 3:
Ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals; compute rates, ratios, and percentages; and interpret bar graphs.

Beginner knowledge of MS Word, Excel, and Outlook. Ability to conduct research on items via the internet.

This position has supervisory responsibilities but no subordinate supervisors.

No purchasing authority.

(e.g., physical or environmental requirements, irregular work schedule, required license or certification, background check)

• Regularly lift and/or move up to 40 pounds and occasionally lift and/or move up to 100 pounds with assistance.
• Vision abilities required: close, distance, color, peripheral vision, depth perception, and ability to adjust focus.
• Standing and sitting for long periods.
• Perform work inside and outside, exposed to weather…