Volunteer Manager

Job Details

Job Location:

Texas – Irving, TX 75063

At Canine Companions, we’re dedicated to making a difference in the lives of people with disabilities. As an employee, you’ll help provide independence to individuals, while also giving a dog a meaningful job. Our commitment to our mission is reflected in our equally strong dedication to our employees.

• Employer-Paid Health Coverage:
  Medical, dental, and vision benefits for staff
• Paid Time Off: 14 paid holidays annually, including an Inclusion Holiday, plus 17 paid days off (PTO) during your first year
• Retirement Savings:
  Employer-matched 403(b) retirement plan
• Community Engagement:
  Additional paid hours to volunteer within your community
• Employee Assistance & Wellness Programs:
  Support for both professional and personal well‑being
• Inclusion and Diversity Committee dedicated to ongoing efforts to foster a diverse and inclusive workplace by setting actionable goals and evaluating progress

The Volunteer Manager oversees the region’s volunteer program and recruits, engages, trains, retains, and oversees regional volunteers for utilization at Canine Companions’ events and organizational needs. They develop and maintain volunteer guidelines, materials, and procedures as well as organize and assist with Canine Companions’ volunteer and company events that educate the public on the importance of the organization’s mission and the value Canine Companions holds for its volunteer support.

Provide clear and concise overview of Canine Companions’ volunteer program to all volunteer applicants… Interview volunteer applicants and provide follow‑up as necessary. Conduct volunteer orientation meetings for new volunteers. Champion volunteer programs to maintain consistency across regions. Programs include orientation, mentors, ambassadors, training, succession planning and appreciation. Train volunteers in specified job areas in accordance with Canine Companions’ procedures. Oversee and evaluate the ongoing work performance of volunteers.

Lead monthly chapter leadership calls with the volunteer chapters in the region. Act as the liaison between volunteer chapters and regional staff. Work with Headquarter Marketing staff, regional volunteer coordinators and volunteer program manager to update the Volunteer manual. Provide specific event training and provide volunteer coverage for campus special events.

Frequently visit volunteer worksites and projects to reinforce excellent volunteerism and provide support when needed. Create and implement volunteer recognition opportunities… Volunteer Appreciation Event, volunteer awards… acknowledgment of birthdays, anniversaries, etc. Maintain and update all‑volunteer bulletin boards on campus and oversee volunteer recognition. Work with client services to secure graduate speakers for volunteer events. Present at Team Training so that our graduates have the opportunity to hear how they can volunteer.

Schedule public presentations and campus tours. Provide training and feedback for speakers. Oversee the set‑up of information booths and schedule staffing for off‑site events. Acquire and oversee special events equipment and materials. Provide support to chapter leaders managing chapter pages in Experience Cloud. In conjunction with philanthropy staff, develop ad hoc volunteer committees for special events as needed. Support, encourage and oversee various volunteer chapter activities.

Collaborate with Community Events Coordinator and assist with volunteer support at planned events.

Maintain volunteer information and records in Volunteer Hub and Salesforce. Track and record volunteer hours and activities performed. Collaborate with regional volunteer coordinators and volunteer program manager to review and update Salesforce volunteer application materials and guidelines. Ensure complete compliance with the Volunteer manual to ensure consistency among the chapters.

Collaborate with regional volunteer…