Garden & Client Experience Manager

We are seeking a Garden & Client Experience Manager to join our growing landscape company in Irving, TX. This is a highly visible role for someone who can successfully bridge the gap between our clients, garden teams, and company leadership.

• Serve as the primary point of contact for assigned residential landscape clients.
• Build and maintain strong, long-term relationships with homeowners and property representatives.
• Conduct regular property visits and evaluate the health, appearance, and overall condition of gardens and landscapes.
• Work closely with field crews to communicate priorities, standards, and client expectations.
• Identify horticultural issues, maintenance needs, and opportunities to enhance each property.
• Follow up promptly on client requests, concerns, and service issues.
• Take ownership of problems from initial identification through resolution.
• Maintain detailed property notes, service records, schedules, and client preferences.
• Coordinate with operations and field leadership to ensure work is completed correctly and on schedule.
• Communicate recommendations to clients in a clear, professional, and approachable manner.
• Help develop seasonal plans for planting, pruning, irrigation, fertilization, enhancements, and overall garden care.
• Monitor quality control and ensure properties consistently meet company standards.
• Anticipate client needs rather than waiting for issues to arise.
• Learn each property's unique landscape, plant material, history, and maintenance requirements.
• Represent the company professionally at all times.

• Experience in landscape management, horticulture, gardening, landscape maintenance, or a related field
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• Strong knowledge of plants, pruning, irrigation, seasonal care, and general landscape maintenance.
• Excellent verbal and written communication skills.
• Ability to interact comfortably and professionally with high-end residential clients.
• Strong organizational and time-management skills.
• Excellent follow-through and the ability to manage multiple properties and priorities.
• Ability to work outdoors and visit residential properties throughout the DFW area.

• Degree or formal education in Horticulture, Landscape Management, Plant Science, Agronomy, or a related field preferred.
• Equivalent professional experience in horticulture, landscape maintenance, or garden management will be considered
• Competitive salary based on experience
• 401(k) with company match
• Health, Vision, and Dental Insurance
• Paid Time Off & Holiday Pay
• Recognition programs and performance bonuses
• Opportunities for continuing education and career growth

At Colleague, we provide a fair and equal employment opportunity for all candidates regardless of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity/expression, age, marital status, disability, or any other legally protected characteristic. Colleague promotes individuals solely based on qualifications for the position to be filled.